Field Care Supervisor - London, United Kingdom - Vincentian Care Plus

Vincentian Care Plus

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PURPOSE AND SCOPE OF THE POSITION

Responsible for the efficient running of an area and management/ supervision of Care/Support Workers and care provided to Service Users within that area in accordance with the company, policies and procedures.

Implementing Service User needs assessments, care/support plans, risk assessments and reviews.

This role will be reporting to the
Registered Manager ensuring that CQC requirements are met at all layers of care.

This role will require to step in as a coordinator when necessary assisting Home Care Workers promptly and conducting all business in a friendly, courteous and knowledgeable manner.

At all times to adhere to the company values of Respect, Independence, Flexibility, Dignity and Choice.
You will carry out on call duties as scheduled.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Key Responsibilities

Responsible to carry out Service User needs assessments, care/support plans and risk assessments.
Take lead and attend the Service User's first call to introduce the Care/Support Worker to the Service User.
To be responsible for a defined patch of the VCP clients.
To compile client information/carer management actions and report weekly by utilising Key Performance Indictor (KPI forms to monitor the performance and compliance against each patch).
Ensure the standards and targets agreed for a weekly deadline are met.
To organise and attend Service User reviews, including reviewing and updating of needs assessment, care/support plan and risk assessment documents
To liaise closely with Care Coordinators to ensure correct Service User and Care/Support Worker matching for new Service Users.
Ensure there is adequate cover in instances of Holiday/sickness cover.
Deputise for Care Coordinators allocate unassigned calls during office hours as required.
To allocate all unassigned calls during oncall hours where visits can't be assigned, undertake the visit
To ensure that all changes to care schedules are reported, without delay, to the Care Coordinator and recorded appropriately.
To undertake oncall duties as directed and record/report all oncall activity to the office.
Undertake fieldbased training to ensure Care/Support Workers are working within their competency level.
To ensure all reporting and recording documents are kept up to date.
To work along with Quality and compliance Officer and ensure quality control procedures and processes are in place.
To escalate all complaints and safeguarding investigations to the Quality and compliance Officer.
To liaise closely with colleagues and other care professionals
To assess Care/Support Workers again Skills for Care Common Induction Standards during shadow working sessions.
Fulfil any other tasks that may reasonably be assign to you from time to time, according to business needs.
Cover for coordinators as necessary.