Customer Experience Executive - London, United Kingdom - The Knot Worldwide

The Knot Worldwide

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title/Position:
Customer Experience Executive

Reporting to:
Country Manager, Local Revenue Operations

Role type:
Permanent, Full-Time

Location:
Central/West London and working from home

About Hitched

Hitched is the UK's leading digital wedding business providing an end-to-end service of inspiration, planning tools and a wedding vendor marketplace that couples use to arrange their perfect wedding.

The central operating model of the business is a highly successful subscription marketplace that connects couples with wedding venues and suppliers.

Now in its 24th year, Hitched was acquired in January 2020 by The Knot Worldwide.

The UK is a priority market for growth and the business has received substantial investment since being acquired which has improved the product significantly across desktop and mobile devices.

About 'The Knot Worldwide'

The Knot Worldwide also includes lifestyle brands The Bump for pregnancy and parenting, The Bash for bringing important celebrations to life with entertainment vendors, Lasting for building healthy and happy marriages, How They Asked for proposal inspiration and stories and more.

The company has US offices in New York, New York; Washington, DC; Norwalk, Connecticut; Austin, Texas; Omaha, Nebraska; and Portland, Oregon; and international offices in Barcelona, Spain; Galway, Ireland; Guangzhou, China; Gurgaon, India; and London, England.

Job Purpose

About the Role

Be the first point of contact for Hitched Businesses and Couples alike
Be an expert in all our Hitched tools for both couples and businesses
Manage areas of the Hitched CRM making admin changes where necessary
Make admin changes in CRM on behalf of couples and clients as required
Manage customer service request tickets in a timely and efficient manner
Coordinate with other Hitched departments for the resolution and management of problems related to our users
Experience in a telephone sales or customer service role
Exceptional attention to detail, the ability to work independently and also well as part of a team
Excellent communication skills, results and detail orientated with a strong work ethic
Pride in solving difficult problems and showing resilience when faced with challenges
Experience with Zendesk is preferred but not essential
Experience working in CRM systems preferred but not essential

You are:

Positive, you will bring energy and motivation to the team
Quick learner with ability to adapt and be flexible
Willing to go above and beyond to offer an excellent customer experience
Understanding and thoughtful whilst being able to effectively communicate policy
Selfmotivated, managing your own time and use down time to be proactive
A multitasker who can prioritize tasks by urgency and importance
Resourceful, always doing what you can to help and to find the answers

LI-EK1 #LI-REMOTE