Admin/failsafe Support - Stockton-on-Tees, United Kingdom - North Tees and Hartlepool NHS Foundation Trust

North Tees and Hartlepool NHS Foundation Trust
North Tees and Hartlepool NHS Foundation Trust
Verified Company
Stockton-on-Tees, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Post holder will be the first point of contact for all service users including carers and GPs, making appointments and dealing with screening queries.

Ensuring the effective communication and efficient running of the administrative pathway of the screening programme. To book screening appointments for patients including management of clinics.

To monitor all patient and GP communications generated from the screening system and deal with onward referrals into Ophthalmology following failsafe procedures.


Work with the failsafe officer to implement failsafe procedures including already established pathways but contribute to new and updated guidance.

Monitor all patients from invitation to referral as they move through the screening pathway and updating all databases used to monitor breaches.

Build on already established relationships within both referral centres to ensure smooth exchange of data to enable update of pathways

Assist in the collation and production of statistical information using the reporting systems within the screening software

Able to identify barriers to screening using reports and a multitude of screening reports

Identify any trends in demographic uptake

Use own judgement when communicating with service users who require encouragement to engage

Monitor referral timeline and act appropriately when breached

Respond to frequent enquiries from patients, carers and all other stakeholders using written and verbal communication using empathy, sensitivity and own judgement skills

Deal with all queries in a professional and confidential manner, especially where there are barriers to understanding.

Able to present data using Microsoft office tools

Monitor all referral pathways and request feedback data from both referral centres using failsafe reporting tools within the screening software

Ensure no patient is lost to follow up in hospital eye services

Be point of contact for all service users

manage appointment system, ensure clinic capacity and deal with any queries daily

Update patient notes accurately and work with Failsafe Officers to action any breaches.


At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.

We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.


We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.

Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.


We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and "Together we are North Tees & Hartlepool"

Communicate effectively at all levels including Senior Management, Heads of Service, other departments, service users and external stakeholders.

Liaise internally with colleagues to ensure the smooth running of the admin/failsafe function

Be first point of contact for all service users, queries/booking appointments/changes to appointments.

Encourage and re-assure patients the importance of screening

Regular requirement to deal with sensitive and confidential information demonstrating empathy, tact and diplomacy

Requirement to communicate effectively with people from different cultural backgrounds.


Maintain confidentiality of patient information to which the post holder has access, including patient records when filing and using database systems.

Attend departmental meetings and participate in MDT providing feedback to the clinical

Attention to detail, organisation skills and precise and clear communication to all service users and stakeholders

Confidentiality to be maintained at all times

Monitor own time management to ensure all duties are carried out

Maintain screening database using GP2DRS

Assist in the maintenance of the service database and other related information systems using appropriate technologies

Use own initiative without direct supervision but with the daily support and leadership of the Failsafe officers

Expectation to be proactive and have a flexible approach, as this post requires a degree of initiative and flexibility

Good administration skills and close attention to detail and the ability to produce work consistently to a high standard

Strongly motivated to achieve results with a high degree of professionalism and integrity
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