Property Administrator - Leeds, United Kingdom - Torsion Student Limited

Description

Department Torsion Students Limited


Salary £10,500 per annum (part times)


Reports to Property Manager


Direct Reports:
Resident coordinators


External Relationships:
University partners, local community partners (e.g. local authorities, emergency services), third party suppliers.


Purpose
To provide an outstanding student experience through working with colleagues, delivering high quality customer service and ensuring the safety and welfare of the students within the property cluster


Main Accountabilities
Deliver excellent customer service

Always adhere to Health & Safety legislation and procedures and ensure that all activities are compliant with audit requirements.

Provide a decisive and effective response to customer complaints, general enquiries, issues, and incidents (e.g. power and water outages, fire alarm evacuations), resolving, escalating and / or seeking support from colleagues where necessary.

Deliver property sales targets

Manage property debt


Main Responsibilities
Ensure property is always safe and secure.

Ensure a high standard of property presentation, including reception and communal areas, show flats and customer rooms, taking steps to resolve any issues found.

Ensure required maintenance work within the properties is reported and completed in a timely manner.

Contribute to the delivery of all property KPIs including debt, sales, audits, and customer satisfaction.

Manage customer issues in a calm, courteous and professional manner.

Escalate issues as appropriate, maintaining ownership and liaising with the customer as necessary.

Support the delivery of customer satisfaction action plans / recommendations.

Maintain customer information including booking system, hardcopy files and Excel spread sheets, ensuring customer data is accurate, secure and compliant with GDPR

Work collaboratively and flexibly to help the overall city team to deliver its objectives, supporting colleagues, suggesting improvements and sharing best practice.

Principal Tasks
Conduct weekly / monthly property audits.

Review property hazards and risks on a daily basis, ensuring safe working practices are followed and that serious incidents are escalated.

Conduct sales conversations and show flat viewings. Ensuring enquiries are logged and followed up

Processing of customer tenancies, ensuring accuracy, updating tenancy trackers, following through until all elements of the booking are complete

Deposit processing and return ensuring compliance to company processes and government guidelines

Provide general reception services, including key management and handling, first-line response to customer issues and incidents, welcoming visitors and contractors (and following relevant security processes).

Work closely with other members of the team and support in delivery of their roles

Assist with and resolve customer issues, and customer and flat disputes when necessary.

Maintain positive community relationships e.g. neighbours, local communities, emergency services and local authorities

Foster effective working relationships with University partners

Support summer room turnaround such as check in / out and conducting room and communal area inspections

A flexible approach to work patterns is required during critical business times such as Check Out and Check In and some weekends and overtime will need to be worked as required

Undertake additional duties and tasks as requested by the management team.


Job Types:
Part-time, Permanent


Salary:
£10,500.00 per year


Schedule:

• Monday to Friday

Experience:

• Administrative experience: 2 years (required)

Work Location:
In person


Reference ID:
PA001