Client Services Officer - Knutsford, United Kingdom - ADM Computing Ltd

Description

Due to our continued expansion, ADM are looking for a Client Services Officer to join the team This is a great opportunity to join a well-established and reputable MSP based in Knutsford, Cheshire.

Working with a team of Helpdesk Technicians you will be required to pick up and triage incidents that are logged via the helpdesk and provide a timely resolution, ensuring business continuity.

• Handling incoming calls to the Helpdesk, providing the first point of call for clients who have a technical issue.
• Taking down accurate information in relation to their technical issue and logging a support ticket via the helpdesk.
• Working on quick fix issues such password resets and general troubleshooting.
• Assigning the relevant resource to resolve the issue efficiently and effectively.
• Updating information via the helpdesk as required.
• Liaising with clients to keep them up to date, managing their expectations with complex incidents.
• Closing 'Support Tickets' when complete and tracking trends for recurring issues.
• Deliver extremely professional, efficient, and accurate service.
• Management of IT Hardware being received into the office, logging it onto the database.
• Managing/Scheduling technical installs and technicians' diaries.
• Support fieldbased engineering team.
• When required help support the wider team on projects including working with sales and marketing.
• Build strong client relationships through efficient communication.
• Identify and resolve client pain points.

• Proven experience working within Customer Services.
• Excellent communication skills with the ability to provide detailed information and advice in a clear and positive manner.
• Able to demonstrate an aptitude for problem solving using a logical approach.
• Ability to work well is a pressurised, busy environment.
• Able to deal with people at all levels.
• IT Literate
• Previous experience working within scheduling/planning/maintenance is desirable.
• GCSE grade C or better in maths and English or equivalent qualifications

ADM act as the as the outsourced IT department for businesses, offering IT support and solutions to clients in every market sector, installing technical solutions for companies across the Cheshire, Manchester and Northwest region.

• Onsite gym membership.
• Free onsite parking.

• Company pension
• Gym membership
• Onsite parking

• 8 hour shift
• Monday to Friday

• KNUTSFORD, WA16 8GS: reliably commute or plan to relocate before starting work (required)