Receptionist - Leeds, United Kingdom - Rutland Lodge Medical Practice
2 weeks ago
Description
Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer Encourage patients to use online consultation methods in line with practice policies Deal with patients when they arrive for their appointment, in the correct way Answer queries and handling questions both face to face and over the phone Provide the correct information to the patient when they phone regarding their results Take messages from patients and hospitals and informing the relevant person of any information they may need Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients Liaising with the hospitals to resolve queries Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc Requesting hospital transport for a patient who has difficulty getting to a hospital appointment Use extended access appointments Register new patients to the practice Follow the practice policy regarding DNAs Open and date stamp post, making it available for scanning in a timely manner Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required Any necessary filing Any necessary scanning
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