Freight Forwarding Supervisor - Portsmouth, United Kingdom - Gi Group

Gi Group

Verified Company

Portsmouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Gi Group have the pleasure of looking for a Freight Forwarding Supervisor for a warehouse based in Portsmouth. The role will include being responsible for leading the forwarding team to drive revenue.

This will include responsibility for team of operationsclerks, which you will supervise, ensuring that all people management tasks are completed within a timely manner.

Responsibilities:

Lead the forwarding team to drive revenue and profit growth across air, ocean and road products
Work with the Brokerage team to manage & grow the customs products with existing and new customer base
Identify opportunities to grow cargo insurance sales
Ensure that the forwarding team performs at the highest level to deliver excellent service to customers internal and external ensuring that service level agreements are met
Undertake reasonable requests from managers in line with the range and scope of the post.
Lead & support the operational team in the development of other colleagues
Take ownership of individual shipments from collection through to delivery (& billing), providing

hands on support for daily operational activities

Working with Industrial Engineering, identify opportunities to improve operational systems, processes and policies and effectively implement improvements
Manage and increase the effectiveness and efficiency of internal and external service providers
Drive initiatives in the forwarding team that contribute to longterm operational excellence.
Develop systemic KPIs to drive improvements across the forwarding business
Coach, train and mentor the forwarding team
Relentless focus on reprocurement and cost improvement (outbound freight working with third party services such as airlines, ocean carriers, consolidators, other transport providers and packing services).
Assist in identifying forwarding agent partnerships across the world to support growth in forwarding products
Develop and support key product initiatives
Assist in the preparation of the forwarding budget in coordination with the General Manager.
Support in providing an excellent and safe working environment.

Requirements:

2+ years in a management or supervisory role
10 years' experience in a freight forwarding environment (across air, sea, road & customs)
Excellent IT skills (MS Office)
Ability to work under pressure & react quickly to customer requirements
Ability to work in a fast paced, dynamic, metric driven environment
Proven work record of delivering high customer service
Previously worked to tight deadlines