Supplier Advisor - Coventry, United Kingdom - Fraikin

Fraikin

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Supplier Advisor

Location:
Coventry

Hours:

Commensurate with the position of your role within the organisation, you will be required to adopt a flexible approach to the hours worked and which may be necessary for the proper performance of your duties.

The basic contractual hours will be 37.5 hours per week, with an unpaid lunch break of half an hour.

Reward Package

Reward Package
25 days annual leave + bank holidays
Pension Scheme
Perkbox
Life Assurance
Employee Assistance Program
Training & Development Opportunities
Free Parking
Service Awards

Company

At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day.

This means our focus is:

Faster and agile fleet management
Operational excellence
Capture long term profitable customers
United Group for stronger market leadership
Secure our great people and our assets

We value the talents and ideas of everyone on our team, especially our new hires. We can't wait to see what you'll make happen.

Our services provide a full range of solutions to enable Total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management.

It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation.

We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus.

We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together.

Come and join us

Role
We are currently recruiting for a Supplier Advisor to join our team based at our Head Office in Coventry.

Reporting to the Supplier Team Leader you will be required to communicate with both Customers and Suppliers to ensure that vehicle downtime for all scheduled and unscheduled maintenance is managed on a best cost/quality basis.

To ensure that such incidents are expedited in the fastest manner possible, and the vehicle is returned to service without undue delay, in line with legal requirements and agreed KPI's.

Job Specific Responsibilities and Accountabilities

Carry out work as directed by line management to meet the priorities of the team by adopting a flexible approach to your duties.
To operate within a contact centre environment handling calls from the Fraikin supplier network ensuring that all calls are answered in line with the teams KPIs.
Delivery of cost and service effective maintenance solutions to satisfy customer needs within Fraikin maintenance budgets and agreed customer service KPIs by, Receiving, updating and authorising costs (within an agreed authority limit) associated to maintenance and repair of vehicles into or via the Fleet Management system.
Ensure cost effective maintenance solutions are met on every occasion by checking history and warranty.
Challenge work where appropriate to ensure that all maintenance is carried out to cost and quality standards.
To check contracts for vehicles and their specific collection / delivery and entitlements.
To challenge all costs in line with Supplier Repairing Dealer agreements (RDAs).
To ensure that when authorising repairs, the history on the vehicle is checked thoroughly for any parts warranty / warranty / rework, recharge or policy entitlement that can be claimed.
Identify and escalate any issues with suppliers whilst maintaining and building an effective relationship and always inline with Guidelines set out within the RDA.
Feedback maintenance trends such as warranty, policy, and component failure through line management.
Ensure that any necessary credits from supplier / manufacture failures that have been identified are flagged appropriately within the Fleet Management system
Operate in such a manner that vehicle downtime is minimised and in line with agreed Key Performance Indicators.
When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name, full purchase order number and authorised cost (including any customer uplift) whenever possible.

Person Specification (Qualifications, Knowledge, Skills and Experience)

Person Specification

Essential

Good standard of Education with a minimum of GCSE Maths and English or equivalent.
Excellent numeracy skills with attention to detail
I.T. literate.
Will work best on their own initiative and take pride in ensuring that work is seen through to completion.
To be flexible in attitude in providing solutions to problems.
Excellent telephone manner and able to interact confidently and build credibility with suppliers and other team members.
Negotiating and communication skills at all levels.

Desirable
Knowledge of the motor trade in service, admin or parts would be an