Neighbourhood Coordinator - West London, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

West London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MMP Consultancy are looking to recruit an excellent Neighbourhood Coordinator to work on a temporary contract based in London.

To provide administrative support to ensure the smooth day to day running of the neighbourhood service teams. Oversee the complaints and members enquiry process for the Neighbourhood Services & Sheltered Accommodation teams.

Main Responsibilities:

Provide budget support to the Neighbourhood Services Team, and Sheltered Accommodation teams including being the lead officer for requesting purchases and processing invoices
Lead officer for facilitating the Sheltered Housing Forum for residents, including agenda planning, minute taking and arranging attendance from key stakeholders including Councillors and any other meetings
Coordinate the Sheltered Housing Forum, managing the forward plan, agenda approval and distribution processes. Minuting each meeting and ensuring actions are followed up and responses reported back to forum members. Preparation of relevant reports Working with and supporting Housing Management Project officer
Oversee and coordinate Subject Access requests, Freedom of Information requests and Ombudsman enquiry responses
Undertake administrative task that support the work of the operational teams, including coordinating training arrangements, producing monitoring and tracking spreadsheets and coordinating tasks that cut across all the service areas reporting to the Head of Neighbourhoods
Coordinate and conduct H&S inspections and meetings with facilities contractors, recording outcomes and ensuring the housing office meets compliance regulations.
Ensure the area office and sheltered scheme offices are adequately resourced on a daily basis, kept clean, tidy and fully stocked on a daily basis and through its opening hours
Manage the housing office supplies budget and control petty cash and ensure that ordering, invoicing and payments are dealt with promptly and in accordance with council policy.
Maintain effective and productive relationships with service colleagues, key internal and external stakeholders, and contractors to ensure the effective delivery of services.

Experience Required:

Significant relevant work experience in Housing Management services
Housing management qualification is desirable
Good understanding of Housing Legislations
Excellent understanding of what good customer service looks like and how to support others to deliver it
Excellent understanding of the operation and structures of Neighbourhood Management services
An understanding of performance management frameworks and working to SMART targets
Excellent customer service skill
Excellent verbal and written communication skills