Service Advisor - Huntingdon, United Kingdom - Vindis Group

Vindis Group

Verified Company

Huntingdon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A Little Bit About Us:

The Vindis Group is seeking to appoint an Service Advisor to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success.

We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way.

We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner.

Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success.

In return, you will be joining a long-established organisation that has continued to expand and evolve.

At the heart of our company is a belief in Progressive Leadership and Valuing Employees; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves.

In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UKs National Learning Centre.

How WeValue Our Employees:

All teammembers are provided with access to the following:

The Vindis Perkbox Benefits Scheme, which offers a host of significantly discounted options e.g. holidays, gym memberships, cinema tickets, supermarket vouchers etc.
AnEmployee Car Scheme, following a qualifying period. This will provide you withan opportunity to love our brand products as much as we do and drive them ataffordable prices.
A LifeAssurance policy, at no cost to yourself.
24/7access to our Employee Assistance Programme. This is in conjunction with our#SpeakAware campaign, which focuses on employee wellbeing and positive mentalhealth.

Key RoleResponsibilities:

As an Service Advisor, you will be an integral member of the Aftersales Team.

Your key responsibilities will include:

Deliveringupon the Service Core Process and Vindis Aftersales Experience as per thetraining, guidance and expectations given.
Demonstratingalignment with, and engagement in, a robust customer communication strategy.
Maintainingelectronic records in a complete and accurate manner.
Developing effective working relationships with the Workshop Team and ensure that the flow of information from the initial frontofhouse experience is timely, accurate, clear and consultative.
Beingintegral in contributing to the delivery of a quality culture that is focusedupon first time fixes.
Effectively utilising the tools and resources available to you to becomea specialist in your area.

Prerequisites: