Customer Service Advisor - Warwick, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Warwick, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

EXCITING JOB OPPORTUNITY - WARWICK
Do you have experience in customer service roles or call centre experience?
Our client in Warwick has a great team, environment and benefits looking for someone new to join
MON - FRI (Hybrid Working)

8:30am - 5:00pm

£21,600 + Up to £2000 Department Bonus p/a (following probation)

Handle Customer enquiries with appropriate and timely follow through
Document all Customer interactions and tasks immediately and accurately within the relevant CRM systems
Manage service / action request, with timely updates to Customers and associated Departments
Act as a liaison between technical and support departments and Customers
Outbound calling to some existing customers with policy updates
Assist with and provide accurate input for various reports and spreadsheets
Support new starters with Induction and training
Maintain and achieve all department and personal KPI's, Objectives and Customer Satisfaction measures, as set by the department or line manager
Represent the company, as appropriate, in a professional manner and perform all duties with the utmost integrity, avoiding any conflict of interest between Premia Solutions Ltd. and any other entities
Perform other duties and/ or as assigned and as required
Follow all Quality Assurance and Customer Service / Training Guidelines
Actively engage in continuous improvement ensuring suggestions and opportunities are highlighted to your line manager
Maintain positive and progressive working relationships with multiple functions, to facilitate growth and integration across the business.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.