Senior Itsm Consultant - London, United Kingdom - CloudStratex

CloudStratex

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CloudStratex (CSX), A Brillio company, is the Sunday Times fastest growing privately owned British tech company that helps Enterprise clients effectively leverage next generation IT services and accelerate towards self-sufficiency.

We do this by providing client-side incubation support with ready-made out-of-the box capability supported by smart, execution-focussed practitioners.

We are on the hunt for a seasoned Senior Consultant to support the definition, delivery and implementation of projects for CSX clients and CSX itself.

What you'll be doing:

Leading the design and engagement thinking to stimulate ideas and innovations around ITIL/ ITSM/ ESM practices and platforms (g. ServiceNow) to enhance service capabilities across customer organisations
Representing CSX ESM capabilities and insights to customers, industry forums, and internal teams
Creating and managing internal and external products from inception through delivery and continuous service improvement
Engaging client stakeholders successfully and positively and being open to exploring with them any further help they may require;
The identification, planning and coordination of a set of related projects within a programme of business change, to manage their interdependencies in support of specific business strategies and objectives.
The maintenance of a strategic view over a project or projects, providing the framework for implementing business initiatives, or largescale change, by conceiving, maintaining and communicating a vision of the outcome of the programme and associated benefits. (The vision, and the means of achieving it, may change as the programme progresses).
Provide SME expertise regarding process, tools, organisation, governance, management reporting.

What you'll need:

Thought leadership and extensive experience in solving IT Service Management and stability issues.
Experience in performing capability/maturity assessments across people, process, technology, and governance.
Experience and ability in designing deploying new organisational structures and models, including the preparation of role definitions, training requirements and onboarding procedures.
Experience in definition and deployment of various capabilities (g. request fulfilment, automation) capabilities in support of ESM
An extensive knowledge of process and procedure definition, programme and project management, the ability to lead workshops and build consensus, a competency in data modelling and CMDB definition

For further information, or to arrange an informal discussion regarding the opportunity - simply get in touch with the team directly