1st Line Support Engineer - North Shields, United Kingdom - Netwirking Ltd

Netwirking Ltd

Verified Company

North Shields, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Netwirking are helping a client based in North Shields as they look to add a 1st Line IT Support Engineer to the business due to an increase in workload.

This role would ideally suit someone in a 1st Line role looking to move into 2nd Line in 12-18 months.

To be considered you MUST have experience working for a MSP.

Some of the technologies you would be expected to deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS.

A good base of networking knowledge, ideally CISCO, and VOIP systems is highly desirable.

You need to hold a full UK driving licence but can use company vehicles to travel to customer sites.

Duties and Responsibilities:

Diagnose and fix IT issues
Liaise directly with customers regarding technical issues
Log work and fixes into a helpdesk system
Work to Service level agreements (SLA)
Incident management
Resolve Technical issues
Support customers and provide a great level of customer service

Essential Skills and Experience:

A good level of technical skills is essential for this role, with a fundamental understanding of Networking, Server configuration, Active Directory, Exchange Management, Microsoft products and virtualisation.
Experience of working in a MSP
At least 2 years' experience in IT
MS Office 365 migration experience
Good understanding of general server, storage and networking technologies
Good communication skills
Good documentation skills
Customer focussed
Able to work well as part of a team and individually
Maintain awareness of new and emerging technologies