Administration Assistant - Leamington Spa, United Kingdom - Wright Hassall

Wright Hassall

Verified Company

Leamington Spa, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Advert

We are currently seeking an enthusiastic Administration Assistant to join our Debt Recovery Department in Leamington Spa on a
temporary basis for a minimum of 4 weeks.

You will be part of a fast-paced team which has an unrivalled reputation for client focused hard work and successes.

The role of Administration Assistant is to provide administrative support services to the Debt Recovery department both verbally and in writing, dealing with a variety of administration tasks in a professional and efficient way, ensuring premium customer service is delivered at all times within agreed timescales.

Responsibilities:

Assess and resolve administrative enquiries or requests primarily in writing by electronic channels to ensure that the customer requests/enquires are resolved at the first point of contact unless specialist knowledge or investigation is needed;
Responsible for accurately maintaining company systems so that any information given, actions taken relating to any customer enquiry are logged and followed up within agreed SLA's;
Opening daily post and distribute post to Collections and Litigation teams;
General administrative tasks;
Responsible for ensuring that every customer receives a positive customer experience on every contact; and
Accountable for using sound judgement and taking decisions within established procedures.

Person Specification

Previous administration experience;
Excellent communication skills;
Experience of investigating queries;
Excellent organisation and time management skills;
Able to prioritise a workload and work well under pressure;
Flexible and proactive;
Good attention to detail and task driven; and
Good computer literacy.

Benefits

We offer a competitive salary and excellent benefits package, including 22 days annual leave (rising to 25 days), pension, training and development, life assurance, healthcare scheme, subsidised gym membership, on-site parking, canteen and an active social committee.

Wright Hassall values the differences and advantages that a diverse workforce brings to the firm, and is committed to ensuring that all applicants are valued as individuals and treated with respect and fairness.

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant