Operations Manager - Plymouth - NHS

Description

Job Summary

We are seeking an experienced Operations Manager with a strong background in General Practice to work across our five Plymouth sites, comprising a main surgery and four branch surgeries.

Previous experience within general practice is essential, along with a thorough understanding of CQC compliance and target areas such as LES/DES, QOF, and CQRS.

You will also bring extensive expertise in managing staff within a reactive environment.

The ideal candidate will be organised, analytical, resourceful, and dynamic, with proven experience in driving improvements across a wide range of administrative functions including reception, secretarial, and broader practice administration services.

We are looking for someone who is flexible, proactive, and a strong team player. In this role, you will play a central part in guiding the Practice to achieve its full potential.

If this sounds like you, wed love to hear from you

Main duties of the job

The Operations Manager will have responsibility for the smooth and efficient running of the Practice, and maintaining the wellbeing and commitment of the whole Practice team.

The role is responsible for all aspects of the practice day to day operations including reception, secretarial and administrative services, supporting clinicians in service delivery, regulatory compliancy, and key assurance frameworks.

The role should strive to provide an environment where everyone recognises and understands their respective roles, and are supported by appropriate policies, protocols, procedures and training.

You will have a thorough understanding of GMS, QOF, LES/DESs, CQC, H&S, GDPR, and employment law.

About Us

Mayflower Medical Group is a Practice of 35,000 patients across five sites.

We are part of the wider Fuller and Forbes Partnership which has Practices in Leeds, Burnley, and Devon, as well as Gateshead.

Career progression is available as is training and development.

You will work directly to the Practice Manager and will interact daily with our Managing Partner, GP Partner, and Senior Management Team.

Details

Date posted

06 October 2025

Pay scheme

Other

Salary

£30,000 to £35,000 a year Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A ply

Job locations

Mayflower Medical Group

Stirling Road

Plymouth

PL5 1PL

Job Description

Job responsibilities

Patient services

Implementing and maintaining systems to receive patient enquires and suggestions
Reviewing and updating Practice information, leaflets, website and other materials

Ensuring that Patients receive a friendly and helpful experience at each encounter and that each encounter includes appropriate care navigation.

Personnel and training

Managing day to day operational issues
Supporting the Practice Manager & Assitant Practice Managers in the management of Rotas, dayd to day issues & estates.
Ensuring that all staff have contracts of employment, are up-to-date in statutory and mandatory training, and have regular appraisals. You will be supported by our HR administrator.
You will ensure that all our policies and procedures are comprehensive and up-to-date

Finance

You will be responsible for overseeing petty cash, supporting payroll, and other financial aspects of the Practice as needed, including supporting our finance team as required
Ensure that all income and expenditure due is received or recorded
Oversee stock ordering systems

Information technology

Responsible for computer systems including maintenance and development of the system
Ensuring appropriate computer and clinical system access
Ensuring GDPR and Caldicott compliance

Assurance Framework (AF)

Manage & update assurance framework
Support the audit and compliance checks necessary to satisfy internal and external scrutiny including adherence to CQC, Risk Management, H&S and other regulatory and statutory standards
Work with others to agree data reporting criteria and mechanisms as required for updating the AF

Policies & Protocols

Ensure practice has full suite of up-to-date general policies, protocols, systems and processes necessary to deliver services working with policy owners to ensure appropriate review and SMT / CRG approval
Be responsible for Health & Safety policy and its implementation

Premises and equipment

Response for security, repairs, insurance and maintenance of premises, services and equipment
Ensure that all medical and non-medical equipment, lifts, fire extinguishers, fire & burglar alarm, air conditioning units and other areas requiring servicing are serviced in accordance with practice policy domain areas insofar as they relate to the key areas of this job description
Monitor compliance with the Health & Safety, Fire Risk, COSHH, Fire Alarm, Legionella, Environmental, Infection Control, Medicines Management and other audit-related policies and procedures and formally advise on areas of non-compliance, resolving issues within areas of own competency

Audits

Carry out a programme of site inspections and audits to enable a continual improvement practice
To support the development of internal compliance monitoring processes and function as a core member of the internal inspection and spot check audit team

Infection Control

Work with the lead nurse to ensure that all sites are fully compliant with Infection Control standards, and that adequate mechanisms are in place to ensure and maintain appropriate drug storage, safety and cold chain standards
Oversee management facilities such as cleaning, grounds management, storage and ensuring all spaces are free of clutter or items not for immediate use
Work with managers to identify repairs and premises maintenance requirements and arrange remedial action

The post holder may be required to carry out additional tasks not included in this job description but within their competency.

Job Description

Job responsibilities

Patient services

Implementing and maintaining systems to receive patient enquires and suggestions
Reviewing and updating Practice information, leaflets, website and other materials

Ensuring that Patients receive a friendly and helpful experience at each encounter and that each encounter includes appropriate care navigation.

Personnel and training

Managing day to day operational issues
Supporting the Practice Manager & Assitant Practice Managers in the management of Rotas, dayd to day issues & estates.
Ensuring that all staff have contracts of employment, are up-to-date in statutory and mandatory training, and have regular appraisals. You will be supported by our HR administrator.
You will ensure that all our policies and procedures are comprehensive and up-to-date

Finance

You will be responsible for overseeing petty cash, supporting payroll, and other financial aspects of the Practice as needed, including supporting our finance team as required
Ensure that all income and expenditure due is received or recorded
Oversee stock ordering systems

Information technology

Responsible for computer systems including maintenance and development of the system
Ensuring appropriate computer and clinical system access
Ensuring GDPR and Caldicott compliance

Assurance Framework (AF)

Manage & update assurance framework
Support the audit and compliance checks necessary to satisfy internal and external scrutiny including adherence to CQC, Risk Management, H&S and other regulatory and statutory standards
Work with others to agree data reporting criteria and mechanisms as required for updating the AF

Policies & Protocols

Ensure practice has full suite of up-to-date general policies, protocols, systems and processes necessary to deliver services working with policy owners to ensure appropriate review and SMT / CRG approval
Be responsible for Health & Safety policy and its implementation

Premises and equipment

Response for security, repairs, insurance and maintenance of premises, services and equipment
Ensure that all medical and non-medical equipment, lifts, fire extinguishers, fire & burglar alarm, air conditioning units and other areas requiring servicing are serviced in accordance with practice policy domain areas insofar as they relate to the key areas of this job description
Monitor compliance with the Health & Safety, Fire Risk, COSHH, Fire Alarm, Legionella, Environmental, Infection Control, Medicines Management and other audit-related policies and procedures and formally advise on areas of non-compliance, resolving issues within areas of own competency

Audits

Carry out a programme of site inspections and audits to enable a continual improvement practice
To support the development of internal compliance monitoring processes and function as a core member of the internal inspection and spot check audit team

Infection Control

Work with the lead nurse to ensure that all sites are fully compliant with Infection Control standards, and that adequate mechanisms are in place to ensure and maintain appropriate drug storage, safety and cold chain standards
Oversee management facilities such as cleaning, grounds management, storage and ensuring all spaces are free of clutter or items not for immediate use
Work with managers to identify repairs and premises maintenance requirements and arrange remedial action

The post holder may be required to carry out additional tasks not included in this job description but within their competency.

Person Specification

Experience

Essential

Previous General Practice experience.
Previous experience managing General Practice operations.
Previous experience managing non-clinical teams.
Previous experience overseeing NHS contracts and regulatory requirements.
Good standard of education with excellent literacy and numeracy skills.
GCSE or equivalent Grade to A to C in English and Maths.
Experience of running clinical reports.
Experience in dealing with external organisations at management level.
Knowledge of employment law, health & safety legislation, risk assessment.
Experience of staff appraisals, handling grievance and disciplinary issues
Knowledgeable of recruitment, selection and retention of staff and staff motivation.
Experience of workforce planning, forecasting and development.
Ability to understand and learn new software and administrative procedures.
Ability to prioritise, delegate and work to tight deadlines in a fast paced environment.

Desirable

AMSPAR Practice Management qualification or equivalent.
Leadership or management qualification.
Extensive experience of SystmOne.
Advanced knowledge of GDPR.
Educated to degree level in healthcare or business management.
Familiarity with a variety of Windows-based software and Windows / network environment.
Strategic thinker and negotiator.
Experience of dealing with members of the public.
Previous experience in an analytical role.
Familiar with email and the internet.

Person Specification

Essential

Previous General Practice experience.
Previous experience managing General Practice operations.
Previous experience managing non-clinical teams.
Previous experience overseeing NHS contracts and regulatory requirements.
Good standard of education with excellent literacy and numeracy skills.
GCSE or equivalent Grade to A to C in English and Maths.
Experience of running clinical reports.
Experience in dealing with external organisations at management level.
Knowledge of employment law, health & safety legislation, risk assessment.
Experience of staff appraisals, handling grievance and disciplinary issues
Knowledgeable of recruitment, selection and retention of staff and staff motivation.
Experience of workforce planning, forecasting and development.
Ability to understand and learn new software and administrative procedures.
Ability to prioritise, delegate and work to tight deadlines in a fast paced environment.

Desirable

AMSPAR Practice Management qualification or equivalent.
Leadership or management qualification.
Extensive experience of SystmOne.
Advanced knowledge of GDPR.
Educated to degree level in healthcare or business management.
Familiarity with a variety of Windows-based software and Windows / network environment.
Strategic thinker and negotiator.
Experience of dealing with members of the public.
Previous experience in an analytical role.
Familiar with email and the internet.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fuller and Forbes Partnership

Address

Mayflower Medical Group

Stirling Road

Plymouth

PL5 1PL

Employer's website

(Opens in a new tab)

Employer details

Employer name

Fuller and Forbes Partnership

Address

Mayflower Medical Group

Stirling Road

Plymouth

PL5 1PL

Employer's website

(Opens in a new tab)

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