Insurance Claims Administrator - Darwen, United Kingdom - Aspray Ltd

Description

Job Description:
Claims Administrator/Handler

The Company
Aspray are FCA regulated award winning loss assessors.

We offer a nationwide service for policyholders (commercial and residential) throughout the UK, whilst always ensuring that the customer journey is at the heart of the company's culture.

The Job Role

We are looking to recruit a Claims Administrator working as part of our head office Claims Team in Darwen, Lancashire.

You will be one of the first point of contacts for field based loss assessors, insurance brokers, other referrers of business, and responsible for providing support to the Aspray Head Office team and network of assessors.

The Ideal Individual

Have previous experience working within the insurance industry or a regulated environment with a desire to undertake insurance qualifications to progress within the business.

We are seeking a self-motivated, enthusiastic, and flexible team player who are able to incorporate their job role into the wider business and understands the importance of communication and interaction with other departments.

You will have a confident and friendly telephone manner along with a professional persona.

Personal presentation will always be of a high standard and the ability to work in a face-to-face service-based environment is important.

A strong attention to detail is required along with excellent computer skills, the ability to multi-task, and effectively manage your own workload.

Main Duties
Promoting the company in a positive light to all stakeholders and customers.

Answering incoming calls, liaising with clients, loss assessors, and other individuals and companies.

Operating a CRM system and ensuring that it is always kept fully updated

Assisting the Aspray Head Office claims team with processing of documentation and other admin tasks

General administration duties

Escalating any issues to senior management

Attendance at training or conference events as support may be required

Any other duties as instructed by your line manager.


Skills, Knowledge, and Experience Required
A friendly and professional telephone manner.

Previous claims handling or insurance experience.

Previous experience working for an FCA regulated organisation

A proactive, positive and organised approach to all tasks.

Excellent I.T skills Inc. Microsoft Outlook, Word, and Excel etc

Must have excellent communication skills both written and verbal.

A good work ethic, and exceptional time management and organisational skills.

The ability to take instruction and follow set procedures.

Flexibility & the ability to stay composed under pressure.

Annual Leave 28 days per annum (includes Bank Holidays)


Normal hours of work:
9.00am to 5.00pm Mon

• Thursday, 9.00am4.30pm on Friday.

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£27,000.00 per year


Benefits:

• Onsite parking
• Private medical insurance

Schedule:

• Monday to Friday

Work Location:
In person


Reference ID:
ASP3