Guest Ambassador - Edinburgh, United Kingdom - Croma Vigilant

Croma Vigilant

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

Job Purpose
Due to continued growth, we are seeking a number of highly experienced Security Officers and Guest Ambassadors to join our existing team in Edinburgh City Centre

A warm welcome from our front-of-house team will determine the first impressions of our visitors.

The Guest Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.

The Security Officer duties on this site are varied and will include elements of reception duties, access control and signing contractors in and out of the site.

This opportunity is within an Edinburgh city centre location working Monday to Friday, week 1 07:00 - 19:00, week 2 07:30 - 19:30.

Current Pay Rate is £9.95ph.

Key Responsibilities

Deliver a 5star guest experience at all times
Provide a professional first impression and deliver beyond client/visitor expectations
Provide and maintain a consistently superior level of customer service at all times
Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests
Be seen as a visible customerfocused professional by being proactive and greeting clients and visitors where possible
Anticipate and action client requirements in a professional manner
Provide a consistently professional service at all times
Issue visitor passes using the agreed sign in and out policies and procedures
Communicate where required visitor or client arrivals with a high level of discretion
Handle all incoming telephone calls and inquiries in an efficient and sincere manner
Handle mail and courier inquiries with discretion and sensitivity
Provide administrative support
Ensure all fire exits are kept clear. Health & Safety issues are reported
Ability and foresight to create a safe environment for all guests and visitors
Maintain a highsecurity awareness at all times
CCTV interaction where required
At Croma Vigilant, we pride ourselves in offering an exemplary welcome to our visitors whilst keeping them safe and the site secure

Person Specification

Holds a true passion for high standards of customer service delivery
Ability to provide a 5star guest experience
Excellent interpersonal skills and the ability to interact with people at all levels
Immaculate presentation
Excellent telephone etiquette
Look for opportunities to enhance client/visitor experience
Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail
Maintain and practice a high degree of confidentiality at all times.
Have an acute sense of security awareness
Valid SIA license essential
5 years of continuous work employment history without gaps and verifiable work history
First Aid training would be an advantage

About us:

Croma Vigilant covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding.

High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients.

We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us.

We ensure our staff from the outset are given the skills required to be competent.