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  • Controls Engineer - Market Harborough, England - TGW Northern Europe

    TGW Northern Europe
    TGW Northern Europe Market Harborough, England

    2 months ago

    £50,000 - £60,000 (GBP) per year *
    Description

    This primary purpose of the role is to supply TGW customers with a quality technical hotline service. Ensure all requests are logged within the ticket system, ownership is taken until closure and a professional service is provided at all times. Other secondary tasks will include but not limited to: WCS module testing Training delivery to LTS Engineers PLC code testing and writing to support U&E business

    *What you'll be handling:*

    • Be the go to technical expert for any PLC related issues on a range of sites across Europe and the US
    • Provide 24hr * 7 day cover on a rotated shift pattern
    • Offer professional telephone support to customers both internal and external
    • Manage the hotline ticket system for IT, Facilities and Controls
    • Work on ongoing issues to reduce the volume of calls.
    • To provide effective communication to senior management and support colleagues.
    • Maintain support desk documentation.
    • Monitor trends and action plans to prevent issue escalation.
    • Escalate problems to the next support level where required and continue to manage the problem until resolved.
    • Review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
    • Undertake testing of WCS modules in support of the WCS team when required
    • Facilitate the remote monitoring of key accounts control systems
    • Attend sites during support office hours as required to support project works and training.
    • Facilitate the monitoring of hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team.

    *What you'll need:*

    • Extensive Control system experience / knowledge (PLC, IT, Drives, Networks)
    • Materials handling / Automation experience either as a controls engineer or an electrically biased maintenance engineer
    • Experience of IT systems support
    • Experience dealing directly with customers / end users
    • Excellent communications skills
    • Ability to work as part of a team
    • Flexible to travel throughout TGW NE as required
    • Electrical engineering qualification

    *TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.

    * This salary range is an estimation made by beBee
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Controls engineer in Market Harborough