Hospital Ambulance Liaison Officer - Norwich, United Kingdom - East of England Ambulance Service Trust

East of England Ambulance Service Trust
East of England Ambulance Service Trust
Verified Company
Norwich, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

2 x Roles Available:

1 x 37.5 Hours per week

1 x 17.6 Hours per week


The Hospital Ambulance Liaison Officer (HALO) smooths the transition of care from EEAST to the receiving acute hospital Trust, and is therefore instrumental in improving the patient experience.


Our HALOs work diligently with Hospital site managers and clinical staff, along with EEAST Emergency Operational Control (EOC) room staff, to ensure that hospital delays are reduced to an absolute minimum, ambulance availability is sustained, and patients in the local communities receive the appropriate response to emergency calls.

To be responsible for the day to day co-ordination of emergency and ambulance staff in line with Trust policies and procedures in order to reduce ambulance turnaround times, expedite patient flow and meet contractual requirements:

  • Performance manage, to agreed key performance indicators, teams of HALOs within a group of Acute Trusts in order to ensure they are delivering their areas of responsibility, in terms of hospital ambulance delays, to the best of their ability.
  • Support the teams of HALOs by providing advice and assistance and act as first point of contact for emergency operations and nonemergency ambulance staff, within the ED, for the escalation of hospital delay issues, both hospital and ambulance areas of delay.
  • To identify measures, alongside the HALO teams, to ensure that the highest standards of service are achieved in managing ambulance turnaround times and patient flow in the interests of patient care and contractual requirements.
  • Ensure appropriate and timely monitoring and reporting of performance to enable decisions, action and intervention to take place at the appropriate time and at the appropriate organisational level.
  • Act as the single Paramedic responsible when situations arise which require the cohorting of patients in order to expedite resource availability and patient journeys


EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.


Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.


We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.


The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge.

Access is available to neighbouring MTCs such as those in London.


Our core values:


  • Care
  • We value warmth, empathy and compassion in all our relationships


  • Teamwork

  • Together as one, we work with pride and commitment to achieve our vision


  • Quality

  • We strive to consistently achieve high standards through continuous improvement


  • Respect

  • We value individuals, including our patients, our staff and our partners in every interaction


  • Honesty

  • We value a culture that has trust, integrity and transparency at the centre of everything we do.

Our 4 goals are:


  • Be an exceptional place to work, volunteer and learn
  • Provide outstanding quality of care and performance
  • Be excellent collaborators and innovators as system partners
  • Be an environmentally and financially sustainable organisation
WeAreEEAST

Please see attached Job Description and Person Specification for Hospital Ambulance Liaison Officer role specific responsibilities
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