Client Services Coordinator- Grand Prix Events - Bristol, United Kingdom - QuintEvents

QuintEvents

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Beyond Tickets:
Creating Once-in-a-Lifetime Experiences Around the World_

About Us

QuintEvents is the industry-leading provider of Official Ticket and Hospitality packages to many of the world's most prominent sports and entertainment events.

Our innovative programs enable those properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands.

Our Grand Prix Events
brand specialise in providing tickets for the Formula 1 Race season.

Our Culture
Progressive. Innovative. Fast Paced. Optimistic. Collaborative. Giving. Fun.

The Role
This is not your typical customer service role.

Come be a part of a proactive team within our Grand Prix Events
brand, creating new and innovative ways to deliver extraordinary customer satisfaction.

As the Client Services Executive, your contribution to the organisation will be as the 'voice' of the company to our customers.

You will be quintessential in maintaining client relationships post-purchase.

Responsibilities

Providing a Stellar Customer Experience with a 'how can I help you?' attitude
Proactively and effectively communicating important information to answer questions, resolve issues and deliver a quality experience. Identifying additional opportunities for increased customer satisfaction, ultimately resulting in higher survey results and repeat business; Gaining a deep knowledge of each event to allow for more effective customer response and providing customer support for a high volume of overlapping events.

Managing Unforeseen Circumstances

Calmly, professionally and respectfully handling any issue a client may have impeding on their experience. Providing caring, personal, and effective service in arriving at a solution and following through with that solution to resolution of the issue.
Collaborating for Success. Work closely with Operations, Accounts and Sales to quickly and correctly accomplish all of the above goals and duties; Assist others throughout the company in delivering an excellent customer service experience as a team.
Adhere to established guidelines and procedures.

Skills and Experience

2 years most recent experience related to hospitality and/or event management industry.
Proven track record of problem solving, and issue resolution.
Strong computer literacy, ideally with experience using Excel, SalesForce/ Outreach.
Fast Typing.
Excellent telephone manner and customer service skills.
Flexibility in both availability and in travel requirements when necessary.
Adapt in an environment where each day is different from the next; especially in personal. interactions and problem resolution.
Thrive in a fastpaced environment, but also achieve in managing ongoing projects in the quieter out of season periods.
Lead by example, with firsthand knowledge of area of expertise.
Conversational Spanish and French would be advantageous.