Operations Specialist - Crawley, United Kingdom - AAR International

Description

Vacancy - Operations Specialist

• Permanent, Full Time_

AAR is an independent provider of aviation services to commercial and government customers worldwide.

Our aftermarket expertise and award-winning solutions help customers increase efficiency and reduce costs while maintaining high levels of quality, service and safety.

Positioned within the International Operations Centre (IOC) as part of the Operations Specialist Team; you will be responsible for fulfilling operational demands from our customers while working with the Operations Specialist Team Leader and peers to ensure the group are delivering operational performance in accordance with contracted targets (KPIs) and obligations.

Key responsibilities include (but are not limited to);

• Acting as the focal point for maintenance requests received from AAR's contracted customers, ensuring these demands are raised in a timely manner, sources of supply are identified and to arrange shipment in accordance with the contractual service level
• Highlight any potential shortfalls and identifying and agreeing suitable solutions with our suppliers and customers
• Have an awareness and be able to assist with our customers daily operational demands process, alongside the fulfillment of customer requests in accordance with the contractual service level
• Assist with any customer backlogs either system or operational, ensuring customer delays are kept to a minimum whilst maintaining excellent communication with the customer, informing of potential alternative solutions & disruptions of supply
• Providing 360 feedback to the Operations Specialist Team Leader where future improvements and changes to our procedures will enhance the operation.

You will possess great analytical skills, being able to gather and utilise data to determine cause and effect for complex problem solving.

You will also have excellent communication and negotiation skills.


To Apply

Job Types:
Full-time, Permanent


Benefits:

• Additional leave
• Company pension
• Onsite parking
• Private dental insurance
• Private medical insurance
• Sick pay

Schedule:

• 12 hour shift
• Day shift
• Night shift

Supplemental pay types:

• Bonus scheme