User Experience Support Officer - London, United Kingdom - Greater London Authority

Greater London Authority
Greater London Authority
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Key information:


Salary:
£45,210
Grade:7
Contract type:Fixed Term
Reference:042148
Contract details:Fixed Term Contract 24 months
Application closing date:Tue, 05/09/ :59
About The Role:

Do you have a passion and curiosity to understand what people need from the technology and digital services that they use? We are currently seeking four talented and customer focused professionals to join our team, the Digital Experience Unit.

The Digital Experience Unit


The GLA's newly formed Digital Experience Unit (DEU) is responsible for the delivery of all internal and external digital products and services at the GLA (including our partner organisations, the Mayor's Office for Policing and Crime (MOPAC) and the Old Oak Park Development Corporation (OPDC).


The unit is responsible for the design, delivery and management of dozens of digital, data and technology services that support the delivery of the functions of the Mayor and the Assembly; and, in doing so, directly serve Londoners.


These new roles will play a crucial part in embedding a digital culture across the GLA through the promotion of digital best practice.

You will play a part in ensuring GLA staff and Members are using the GLA's IT and digital services effectively to enhance their work.


The role of User Experience Support Officers:

This is a vital new role in the DEU, and you will work especially closely with the Training and Culture Change Manager to ensure that the digital skills staff develop are used to the optimum.

You will also assist the Business Partners in compiling, collating and analysing issues faced by users and continuously improve the GLA's digital experience.


In the first year to 18 months, you will also play an important role in the biggest technology change programme in the history of the GLA, the IT Shared Service (ITSS).

The ITSS will aim to transform the GLA's technology capabilities with Transport for London (TfL) taking over the provision of all operational IT services to the GLA.


We will offer you a supportive environment and together, we will take a joined up, digital-first approach to continuously improve and transform the digital experience of both GLA users and Londoners.


Your day-to-day work:

On a day-to-day basis, your work will include:

  • Providing a user perspective to the work of specialists in the DEU (e.g., Business Analysts and User Researchers).
  • Working across the customer base at the GLA, MOPAC and OPDC, including the Change Champions in particular, to understand their needs and issues and provide regular guidance to them in the use of their IT and digital services.
  • Assist customers onsite in using technologies in, for example, meeting rooms and remotely to enable customers to make the best use of hybrid working technologies
  • Working closely with the Business Partners and the Training and Culture Change Manager to assist in their day to day and longerterm work.
  • Producing and deliver written and verbal communications to customers, in a variety of methods and various audience sizes.
  • Gathering and organising data and information in a way that allows them to be analysed easily and quickly.

Application Process:


If you believe you have the skills and experience necessary for this crucial role, we want to hear from you.

This role is based at London Fire Brigade's Head Office (Union Street SE1 0LL) but with regular travel to the GLA's Head Offices at City Hall, Kamal Chunchie Way, London E16 1ZE


GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role.

As part of this, you will need to split your time between home working and coming into the office.


In addition to a good salary package, we offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.


Secondment Opportunity:

Secondment Opportunity

  • Successfully completed your probation period and are performing to the required standard for your current role; and
  • At least 18 months' service with the GLA

GLA Competency Framework:

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here
:GLA Framework
Please also "click apply" to read the roles requirements


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