Children' Clinic Receptionist - Reading, United Kingdom - Royal Berkshire NHS Foundation Trust

Royal Berkshire NHS Foundation Trust

Verified Company

Reading, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity to join our paediatric team has become available, we're looking for a full time receptionist to work on our receptionist desk, that person will be a friendly welcoming face for our patients and their visitors coming to their appointment.

The working pattern is Monday - Friday, shift timings ideally.

Providing comprehensive, efficient and reliable admin support for our medical and nursing teams.

Handling patient enquiries via telephone and in person, booking appointments, clinic preparation and other ad hoc tasks that come their way.

The receptionist will work in close partnership with the medical, nursing and administration staff to ensure the smooth running of the outpatients' department.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton.

With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values:

Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Main Duties of Role

As the receptionist in clinic; promote a friendly and welcoming environment to all visitors and patients attending clinic.
Preparation of hospital notes for outpatient appointments and ensuring that referral letters are available for the appointment.
To receive phone calls to the clinic; to take initial action; to liaise with other staff within the Department and Trust as appropriate.
To check patients in and out of clinics using the Trust IT system.
Responsible for making follow-up clinic appointments (where appropriate) and informing the patient of this verbally and in writing.
Responsible for keeping the work environment safe and organised
Booking transport and/or interpreters for patients where required
To assist with the administrative running of the clinic ordering of stationery, photocopying, scanning, filing and other general clerical tasks as required.
To assist in support and training of new staff where appropriate
To use own initiative when requested by line manager in the management of work processes
Be responsible for management of own workload and have the ability to escalate concerns to line manager.