Complaints Handler - Chandlers Ford, United Kingdom - Dynamite Recruitment Solutions Ltd

Dynamite Recruitment Solutions Ltd
Dynamite Recruitment Solutions Ltd
Verified Company
Chandlers Ford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Complaint Handler / Customer Services - Possible hybrid options

Salary :
£23000- £23250


Start date :
March 2023

  • This is a temporary to remain permanent position after 3 month

Location:
Eastleigh, you will be in the offices full time for the first three months, there may be a possible option of hybrid working thereafter
Hours of work: 40 hours per week Monday to Friday either 8am to 5pm or 9am to 6pm
Dynamite recruitment is proud to be working with one of the UK's most successful businesses.
Our clients have multiple sites across the Uk and due to expansion, they are now looking to increase the Complaints and Customer Service team at their Chandlers Fordsite
As a Complaints and Customer Service advisor you will be responsible for the following:

  • To investigate, analyse, record, and resolve all customer complaints
  • To liaise with internal departments and third parties to investigate and manage complaints
  • To manage customer accounts, updating and maintaining customer information with accuracy
  • Protect the Company name by acting as brand ambassadors
  • To provide a suitable solution to complaints which meets the needs of the customer and business
  • To complete administration such as updating customer files with supporting documentation, updating notes and further details
The ideal Complaints / Customer Service advisor will have / be:

  • Will have a great attitude and always want to put the customer first
  • With have dealt with customers ibn the past and have the ability to deal with various personalities and situations
  • High level of accuracy and attention to detail
  • Ability to respond to verbal communication with confidence
  • Excellent standard of written English and experience of drafting letters
  • Excellent verbal and written communication skills
  • Able to deal with difficult situations and conversations, and show empathy whilst achieving the best result in the interest of the company
  • Active listener who can understand and identify customer needs whilst delivering exceptional service
To be considered please submit your CV Immediately

INDDYN
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