Customer Hub and Process Trainer - Coventry, United Kingdom - Orbit Group

Orbit Group
Orbit Group
Verified Company
Coventry, United Kingdom

2 days ago

Tom O´Connor

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Tom O´Connor

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Description
Orbit is a fantastic business and one that's really going places.


Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we're one of the leading housing providers in the UK.

Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown.

But one thing that has never changed. Our belief in people and what they can achieve.


Your role at Orbit.
Fantastic opportunity for an engaging trainer to be an integral part of our Customer Hub team. We are looking for someone to drive and deliver key training to our customer facing staff. You will be working with new starters, leading on induction, and upskilling current members of staff. You will be focused on continuous improvement and be able to challenge and develop key processes.

Working from our Customer Hub, you will deliver bespoke training to ensure service levels can be met.

You will work with the business and key stakeholders to gain feedback and data to develop and improve on training delivery and business practices.

Strong communication and interpersonal skills to build effective relationships internally will be key.


We are looking for someone with experience of designing and delivering training in a contact centre environment and with a track record of process improvements.


What will help you make a difference.

  • Experience of implementing an effective process of evaluation for a range of learning and development interventions and manage multiple priorities and initiatives.
  • Ability to plan, design, implement and organise delivery, and evaluation of a range of learning and development solutions
  • Strong, effective negotiation, influencing, challenging and facilitation skills
  • Experience of continuous Improvement methodologies
  • Excellent IT skills, (using a variety of Microsoft Applications and other IT platforms) numeracy
  • Ability to analyse, interpret and present complex information including business writing and reporting skills
  • Strong experience of driving forward and delivering initiatives in a complex environment within tight deadlines to an excellent standard
  • Experience of proactively delivering effective working relationships within a varied customer and partner group both internally and externally.
  • Experience of effectively managing people either through experience or management training.
  • Experience in designing and delivery training in a contact centre environment.
  • Be able to demonstrate the importance of positioning the right journey for new employees, to deliver on ambition, objectives, and values. The importance of engagement and communication which future proofs employees to do the right thing at the right time driving excellent results and influences service delivery
  • CIPD qualified or relevant training qualification, with demonstrable training experience

Why Orbit?

Rewarding your contribution.
We understand that everyone has different needs when it comes to benefits.

That's why we have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances.


Some of our core benefits include:

  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the "Orbit day"
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.

We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do.

We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.


We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package.

Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties.

Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive.

We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing
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