Senior Shift Lead - London, United Kingdom - TransPerfect

TransPerfect
TransPerfect
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.


Overview:
Oversee a team of Litigation Support Analysts. Provide high-level technical Hosting support, solutions and training to Hosting and Project Management teams globally.

Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.


Description:

  • Work closely with Hosting Director and act as Manager when Hosting Director is out of office
  • Manage highlevel tasks and unique workflows
  • Lead initiative to implement and enforce new PM-Hosting workflow
  • Oversee and manage the daily operations of the eDiscovery team, ensuring timely completion of projects and highquality work
  • Ensure training of Litigation Support Analysts on Relativity, Digital Reef, Law and Project Management software
  • Assist Hosting Director with managing team's schedule
  • Train, mentor, and motivate team members to meet performance goals and continually improve their skills
  • Work directly with junior team members to ensure effective execution of all projects on a microlevel
  • Serve as a liaison between the eDiscovery team, clients, and other internal departments to ensure effective communication and collaboration
  • Assist with implementing and enforcing Hosting policies
  • Communicate with Project Management teams as well as clients in order to effectively execute tasks throughout the life cycle of a case
  • Collaborate with Consulting Team in order to provide custom workflows
  • Troubleshoot any techrelated issues based on knowledge of RCA Certification, expertise of analytics, proficiency with Concordance and Digital Reef; both internally and externally
  • Convey technical processes and terminology into easy to understand language
  • Perform demonstrations of web hosting software, both online and in person
  • Communicate with clients and proactively offer solutions to improve their workflow through the life cycle of a case
  • Handle multiple projects and jobs to ensure deadlines are met
  • Ensure smooth transition of work between day and evening shifts
  • Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action
  • Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to
  • Perform other techbased special projects or duties when required
  • Work with Relativity and LAW to execute document disclosures, including bates stamping, creating load files and performing OCR
  • Create custom event handlers and Relativity Scripts to improve workflow
  • Utilize strong analytical skills to research potential solutions and determine appropriate course of action
  • Maintain accurate and current records of all aspects of a project relating to job tracking, specifications, and chain of custody related documents
  • QC for any potential inconsistencies or conflicts within the potential disclosure set based on PM/client instructions
  • Execute disclosures, exporting and finalising disclosure deliverables, including executing highlevel specs
  • Complete all other tasks deemed appropriate for the role and assigned by supervisor

Required skills:

  • Knowledge of Analytics
  • Proficient with Concordance and Summation
  • Ability to convey technical processes and terminology into easy to understand language
  • Strong organisational skills
  • Excellent customer service skills
  • Strong written and oral communication skills
  • Available to work overtime, including evenings and weekends as needed
  • Ability to work well under pressure and meet tight deadlines
  • Positive attitude and ability to develop and implement new ideas to create customised solutions on a client by client basis

Required experience and qualification:

  • Bachelor's Degree in related field, such as computer sciences or information managementtechnology, or equivalent work experience
  • 34 years' experience in litigation technology/vendor side preferred
  • RCA Certification
  • Strong technical and leadership background

Desired skills and experience:

  • Knowledge of SQL and/or Visual Basic
  • Experience with LAW PreDiscovery, Digital Reef, or IPRO is a major plus
More jobs from TransPerfect
See all jobs of TransPerfect