Specialist Customer Care Colleague - Sunderland, United Kingdom - Barclays

Barclays

Verified Company

Sunderland, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Customer Service Advisor - Fraud-Nightshift

Sunderland/ Hybrid

£24,700per annum + Shift Allowance + Excellent Benefits

Rotating between 8pm and 7am Monday - Sunday (4 days on, 4 days off)

As a Barclays Senior Customer Service Advisor - Fraud-Nightshift, you will be working within a close-knit nightshift team, at the forefront of our obsession with customers.

You will help them with a personal approach, providing solutions to best suit their specific needs.

We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, we will make it our job to notice, nurture and support your ambitions with plenty of room for career progression.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays' key UK office from that advertised.

What will you be doing?:

Providing excellent customer service and responses on behalf of Barclays
Breaking down complex issues or customer queries and assimilating a wide range of information to fully understand cause, impact, and solution
Anticipating and understanding the short, medium

- and long-term customer needs and seeking to provide personalised and effective outcomes for the customer and the bank

Clearly communicating with other business areas as required to ensure great customer outcomes
Planning and organising with solid attention to detail in preparing for each planned customer contact

What we're looking for:

Experience of operating in a customerfocused role
Proven experience in promoting an excellent customer journey
The ability to meet and develop performance standards
The confidence to communicate with a wide range of customers

Skills that will help you in the role:

Ability to demonstrate a solid level of knowledge and understanding of our range of products and services
Ability to demonstrate solid communication skills and to use a range of communication styles that are tailored to the customer and the situation
Proven ability to use Microsoft Office tools to a high standard

Where will you be working?

With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.

LI-Hybrid