Deputy Business Support Officer 0-19 Team - Islington, United Kingdom - Whittington Health NHS Trust

Whittington Health NHS Trust

Verified Company

Islington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide high quality business support for the 0-19 Universal Service

To deputise for the Business Support Manager when required.
To monitor compliance with all agreed service clinical information management processes, supporting staff where required and escalating ongoing noncompliance to team leaders.
To provide oversight to the service health care assistants through regular meetings and engagement in quality assurance framework.
To deputise for the Business Support Manager when required.
To lead on the creation and updating of administrative pathways reflecting the use of RIO, together with 019 operational manuals.
To deputise as the key point of contact in relation to performance data and data requests for Islington universal services.
To deal with back office enquiries effectively, and take the initiative for disseminating information, taking action where necessary and escalating enquiries only when required.
To undertake analysis of trends within performance data to ensure that the factors which influence good performance are understood by all service staff and can be used to correct any emerging performance problems.
To circulate documentation and information in an effective and timely manner.
To maintain, monitor and continuously improve the Service's use of data bases and reduce reliance on manual record keeping systems.
To liaise with other roles providing support and advice on administrative systems including Qlikview and Rio.
To support teaching and demonstrating of the use of Qlikview and Rio to other groups within the service.
To support the Bright Start Business Support Officers in the absence of the 019 manager.
To undertake adhoc projects and any task commensurate with the role.
To work within the Trust policies and procedures. To ensure the maintenance of up to date, accurate records that complies with local and national standards.
Oversee Bank roster and ordering supplies

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.

Nowhere is this more obvious than in the way we look after our staff.

We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.

The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.

We think that by doing so, we are better able to treat our patients as well as being a better place to work.

To deputise for the Business Support Manager when required.
To lead on the creation and updating of administrative pathways reflecting the use of RIO, together with 019 operational manuals.
To deputise as the key point of contact in relation to performance data and data requests for Islington universal services.
To deal with back office enquiries effectively, and take the initiative for disseminating information, taking action where necessary and escalating enquiries only when required.
To undertake analysis of trends within performance data to ensure that the factors which influence good performance are understood by all service staff and can be used to correct any emerging performance problems.
To circulate documentation and information in an effective and timely manner.
To maintain, monitor and continuously improve the Service's use of data bases and reduce reliance on manual record keeping systems.
To liaise with other roles providing support and advice on administrative systems including Qlikview and Rio.
To support teaching and demonstrating of the use of Qlikview and Rio to other groups within the service.
To support the Bright Start Business Support Officers in the absence of the 019 manager.
To undertake adhoc projects as required and any task commensurate with the role.
To work within the Trust policies and procedures. To ensure the maintenance of up to date, accurate records that complies with local and national standards.
Oversee Bank roster and ordering supplies