Senior Business Banking Controls Manager - London - 2022 - Chief Operating Office

Description

Business Unit: Business ControlSalary range: £76,000 - £95,000 DOE + BenefitsLocation: UK Hybrid - London (2 days per week) or GlasgowContract type : Permanent

Our TeamOur Business Control Team are here to enable safe and sustainable growth. We are committed to driving risk excellence and are passionate about proactive risk management in the first line of defence. We are starting an exciting journey to grow our team, and this brand-new role has been created to lead our team who support Controls management alongside our Business Banking colleagues.

As a Senior Business Banking Controls Manager, you'll be leading the delivery of good customer outcomes by ensuring adherence to Credit and Economic Crime policies in a high performing, fast paced team. Working closely with the Relationship Management team, and the 1LOD Risk and Controls teams across the Group, you'll be ensuring key controls are effective in key risk areas such as Credit and Economic Crime.

What you'll be doing

Lead a Control Operations capability for Business Banking that: designs and embeds enhanced credit risk controls introduced via Credit Risk Policy changes

Lead end-to-end Credit Risk Control & QA activity to include control library, test scripts, sampling and tolerances, evidence standards and embed within Business Banking 1LOD.

Embed new methodology, build the team and the suite of reporting used to monitor the reductions and ongoing management of residual risk.

Execute pilot testing cycles over new-to-bank lending, renewals and portfolio-level controls, run QA checks and trigger reviews.

Design and provide data-led updates into Business Banking Risk Board, LT and Group forums.

Manage the AFD process ensuring cases approaching financial difficulty have been identified and managed BB team

Lead the delivery of ongoing Economic Crime QA methods and execute checks on a risk-based basis, validating documentation quality, decisioning, escalation and review timeliness.

Accountable for ensuring the Market Abuse controls and associated processes across relevant parts of the Bank, and a robust framework is in place to effectively mitigate against the risk of market abuse Leading the delivery annual review of the Standards and the associated colleague e-learning modules.

Oversee the design and oversight of the Bank wide Personal Account Dealing pre-approval framework.

We need you to have

Experience in a credit risk, audit, assurance or controls leadership role within Financial Services, ideally Business or Commercial Banking

Strong, demonstrable knowledge of Risk & Control Frameworks, including controls design, control effectiveness, monitoring, and remediation expectations.

Understanding of the Three Lines of Defence model, with proven experience working in or alongside 1LOD, 2LOD, and 3LOD functions.

Knowledge of Business Banking Risk, preferably with a focus on Credit & Economic Crime

Strong working knowledge of the Financial Services regulatory environment and how it shapes control expectations, risk appetites and operational risk management.

A passion for understanding customers and ensuring they are at the heart of everything we do.

High level of interpersonal skills, with the ability to present and influence at and effectively manage stakeholder relationships.

It's a bonus if you have but not essential

Knowledge of VM or NBS risk management frameworks and policies and governance approach.

Red Hot Rewards

25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our flexible benefits scheme

Life assurance to provide peace of mind for you and your loved ones

Up to 2 days of paid volunteering a year

If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin MoneyVirgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin MoneyAt Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bitWe're in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at If you're successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

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