Head of Property Services - London, United Kingdom - Christian Action Housing

Christian Action Housing

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HEAD OF PROPERTY SERVICES

Location:
Enfield (Hybrid working)
Salary: £56,700 to £69,300

Hours: 37.5 per week
Reporting to: Operations Director

Who we are

Our Association was founded in 1966 by a group of local church groups in response to the desperate need in the local area for affordable rental housing.

Christian Action has grown into a vital local provider of accommodation in four North London boroughs.

We are a diverse, fun and friendly team whose mission is to provide high quality and affordable support and services to those in housing need.

Role Purpose

Our Senior Leaders head up a department, function or team and are responsible for driving the future direction and strategy for the Association as agreed by the Board.

They create change and a clear vision for the Association, and the people they lead. They must have long term vision, providing strategic advice and reports to our Board and / or Committee's.

We ask our leaders to bring an external focus and be positive ambassadors for Christian Action, enabling effective and continuous service performance improvement through people.

Core Responsibilities

To provide leadership and hold operational responsibility for the performance and delivery of the Property Services teams, in relation to voids, responsive repairs, damp, mould and disrepair, stock condition surveys, planned maintenance and health and safety / compliance functions. This also includes the Customer Service Hub.
Be a role model as an enthusiastic, authentic leader driven by commitment to excellent customer services and reflects our values.
To ensure delivery of high levels of satisfaction across all managed services and tenures, ensuring performance standards meet all current KPI's.
To be accountable for development and implementation of broad range of opportunities for tenant engagement, in collaboration with colleagues and Resident Involvement Officer.
Works with Operations Director to ensure CAHA meets all current Consumer Standards and ensuring customers have a voice in shaping and scrutinising our services.
To develop and grow highquality, cost effective services that meet need within our communities and where possible exceed regulatory standards.
Develop and maintain a high performance and positive operational staff culture, keeping abreast of good practice and relevant training to ensure continuous improvement.
Deliver services within agreed budgets and drive initiatives to deliver value for money.
To work in partnership with other Heads of Service to deliver outstanding customer services to both internal and external stakeholders.
Work with Head of IT to develop the use of digital tools to increase efficiency; enable customer selfserve and flexibility of access whilst ensuring we minimise digital exclusion.
Work with management team to build relationships with key stakeholders and partners and enhance the reputation of CAHA.
Ensure that reaching a diverse population and building a culture of inclusion is reflected through everything the Association does.
To be a proactive member of the Senior Management Team; continually seeking to improve outcomes and develop your own skills and the performance of the team.
Develop a strategy for defining and achieving our sustainability targets in line with statutory and customer needs, within financial constraints and risk management.
Accountability for working with P&C to manage, maintain and invest in a positive physical environment for our staff

_For full job details please see attached job description_

Who we are looking for

Essential

Degree or other professional qualification in property services, building surveying or construction.
Comprehensive knowledge and experience of the building and social housing environment in a similar role.
Working knowledge of, and experience of implementing, all relevant property related Health and Safety legislation.
Experience of setting and managing budgets.
Experience of managing teams to achieve key performance outcomes.
Good communication skills, both written and verbal.
A strong leader with substantial experience of managing staff, including recruitment, disciplinary and capability issues.
The ability to form strong relationships with partner organisations and other stakeholders.
Ability to understand, identify and respond to the needs of customers.
Commitment to delivering excellent customer services focusing on enabling customer feedback and influence on service delivery.

Desirable