Senior HR Application Specialist - Ruddington, United Kingdom - MHR

MHR

Verified Company

Ruddington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

Software never stays the same and neither do we.

We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development.

Your input is vital, which is why we're committed to personalised learningpaths for every employee to help you, and us, grow.

Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry.

We're proud to design and develop some of the best business solutions like iTrent and People First to supportour customers' people-related challenges across every vertical.

Looking for the place where you can belong? Join MHR and help us shape the world of work.

Curious about a position with MHR? You've come to the right place. MHR has been changing the industry for years, and now you can too.

Role Responsibilities:

Ensure that issues raised are progressed in a timely manner in accordance with Quality Procedures and contracted obligations.

Escalating issues to the relevant members of staff within other departments whenever necessary.

Ensure the information logged within customer support call logging system is accurate and concise.

Communicate and agree call details, categories and resolution timescales with customers.

Ensure customer satisfaction by means of Quality Service and the occasional site visit.

Provide a first-class, quality level of service as described in the QMS.

Attend support meetings in order to investigate any difficulties being experienced and further improve our procedures.

Ensure that requests from customers for assistance are assessed and processed as either justifiably non-chargeable or chargeable.

Attend any relevant training as required.

Coaching to junior analysts

Manage escalated cases and ensure they are directed to the relevant business area

Lead by example

Create knowledge documentation and ensure accuracy of content

To liaise with other departments to support resolution of cases

Ensure that all customers are informed immediately of any issues which will affect the successful processing of data or security procedures.

To identify when CRNs are chargeable and any other support revenue opportunities

Provision of expense summaries. Participate where required in employee recruitment process. Attend customer panels and user group meetings as required.

Skills:

Customer Service
Data Management
Legislation
Adherence to Policy
Technical Skills

Benefits to support you personally and professionally
In addition to working with amazing people, with the freedom to be you, we provide a range of tailored benefits including:

Access to over 60 internal training courses, plus the ability to study for professional qualifications as well as cross-departmental mentoring and coaching programmes
Access to a GP 24/7, via SmartHealth whole family access to GPs, confidential mental health support and the security of paid sick leave
Option to buy and sell additional holiday days on top of your standard 25 days and bank holidays
Discounts and cash back on leisure, travel, technology, fashion, gym memberships and food
Monthly company employee recognition programme and departmental awards
Referral bonus scheme up to £2,000
Employeeled social events, including running clubs, football teams, book club and bakeoffs
Subsidised restaurants with a choice of fresh meals from our chefs each day
Optin benefits schemes, ranging from private medical insurance to dental

We care about the health, wellbeing and financial stability of our people and want to ensure they're working in an inclusive and supportive environment.