Receptionist-/administrator- Mortgage and - Bangor, United Kingdom - Mortgage IQ

Description

Company profile
Mortgage IQ have one of the most experienced and dedicated adviser teams in Northern Ireland. Our advisers are all fully qualified and have industry experience second to none
.

Our Mortgage IQ adviser team is backed by an experienced business support unit who will also be there to assist you through your customer journey with us.

This is truly where we feel we stand out from the competition as you will always have a point of contact you can reach when your adviser is busy helping other customers.

Job Title - Receptionist/ Administrator


Salary - £18000+ Pro rata Negotiable depending on experience


Location - You will be based at our Coleraine office, however you may be required to travel to other office location when required


About the role

We are a dynamic and fast-paced team who are focused on providing outstanding service to our customers and providing a great place to work for our staff.

We provide excellent career paths which many of our staff have progressed through with opportunities to obtain internal and external accreditations and qualifications.

The role will be focussed on customer service. You'll be helping Mortgage Advisers process their business compliantly and ensure it progresses as required.

You will be the first point of contact for customers and ensure they are always kept fully informed throughout their mortgage journey.

To carry out the service, your day-to-day routine could involve dealing with customers, mortgage and protection advisers, mortgage lenders and protection providers, estate agents, valuers, builders and solicitors.

Main Duties/ Responsibilities
- customer update calls.

• New business generation tasks.

- customer service calls, asking for reviews, updating customers.
- dealing with general customer queries.
- answering inbound customer calls.
- meeting daily activity targets.
- working within a team to take on administrative duties.
- dealing with estate agents, solicitors, valuers and mortgage lenders.


Desired skills

• Excellent communication and listening skills
• Ability to understand complex information clearly
• Work well within a team
• Natural eye for detail
• Ability and willingness to learn and adapt to changing guidelines
• Organised with the ability to work to a plan, checklists and guides
• Ability to work independently
• IT skills
• Strong focus on customer service
• Target driven

What we can offer you

• Private medical insurance after 6 months of service
• Career progression
• Staff incentives & rewards
• Annual leave entitlement

Salary:
£18,000.00-£23,000.00 per year


Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Private medical insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Application question(s):

• Please state your preferred work location.

Work Location:
In person

Application deadline: 30/10/2023