HRss Customer Service Team Leader - Borough of Trafford, United Kingdom - Trafford Council

Trafford Council
Trafford Council
Verified Company
Borough of Trafford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Location - Trafford Town Hall

Grade - Band 8

Salary - £36,298 to £38,296 per annum

Full Time Permanent 36.25 Hours

Closing Date - Sunday 30 April 2023 at 23.59


The Greater Manchester Shared Service (GMSS) is a partnership between Trafford Council and Greater Manchester Police, which was established early in 2017.

Based at Trafford Town Hall, our aim is to provide a first class, professional, HR and payroll shared service to employees and customers across both organisations.


We are looking to recruit a level 7 CIPD qualified HR professional to lead our fantastic Customer Service Team and help to deliver the GMSS business plan.

The team provides HR, payroll and policy advice in a helpdesk environment for our 20k+ employees and customers.


The post of Customer Service Team Leader will suit an individual seeking a challenge in a fast paced, high volume, customer focused environment who has a passion for service delivery.

You will have a sharp focus on our customers' needs and you will be ready to take this team to the next level.


This is a hybrid role with a mix of home and office based working at Trafford Town Hall in Stretford.

You will have previous line management experience and support the Service Delivery Manager in delivering a quality service.

An ability to interpret policy, regulations and legislation to provide an in-depth HR advice service to our diverse customer group of Police Officers and Staff, Council and Schools Staff, Teachers and Leisure Trust employees and line managers, acting as an escalation point for the team.

Main Purpose of the role

To significantly contribute to the overall effectiveness of the whole HR payroll and pensions service through monitoring of customer queries and providing feedback to teams, ensuring consistency of advice and assisting in the development of improvements and effective training


To manage and effectively motivate a high-quality team of first point of contact advisory staff and Policy Specialist Advisors, planning and allocating workloads to ensure demand and service levels are effectively met.


To be responsible for the delivery of a high-performing query and advice handling service providing expert guidance to customers where appropriate.

Further details are contained within the job description and person specification. The job description has been signposted to indicate at which stage of the process each criteria will be tested.

CIPD level 7 or equivalent in payroll or business management

***
A requirement of the vetting process is a minimum of 3 years residency in the UK.
For an informal conversation about the role please contact Carol McBurnie, Service Delivery Manager, on

About the benefits


Greater Manchester Shared Services needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons.

With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.

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