Head of Operations - Leeds, United Kingdom - Pickfords Move Management Ltd

Pickfords Move Management Ltd

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

JOB PURPOSE:

To lead and manage the Group team to achieve revenue, margin and contribution targets.
To drive revenue and brand awareness through business development/account management and the management of the day-to-day sales activities and move co ordination processes.
Deliver a consistent superior service in line with the company quality standards.
Comply with company cash management guidelines.

RESPONSIBILITIES:

Full responsibility for Group contribution.
Daily management of Group sales performance through use of DRR.
To conduct monthly reviews of Sales and Coordination Team.
To achieve company conversion targets.
Manage margins by job via PF10 report.
Ongoing management and development of local accounts.
Manage Move Coordination team through adherence to 'daily task list'.
Manage all staff to achieve appropriate KPIs.
To ensure efficient and effective management of all branches and sites in Group.
To conduct customer visits, during and after moves to check on quality of service. Ensure that any shortfalls are fully investigated and managed to conclusion.
To conduct all relevant recruitment in line with company guidelines.
Assist management of brand profile on web.
Complete weekly trading report and monthly forecast for Group.
Investigation of claims and complaints.
Attend branch service meetings.
Conduct formal branch monthly reviews.
To maintain and monitor an up to date training matrix for all Group management, sales and administrative staff.
Complete all required monthly returns.
Monitor and maintain all transport legislative requirements.
Compliance to Branch Health & Safety requirements.
Adherence to company ISO/BAR accreditations.
Ensure all payments are collected in line with contract conditions.