Service Desk - South Yorkshire, United Kingdom - 1st Step Solutions Ltd
Description
Location:
South Yorkshire, England
- Sector:
- Job type:
- Salary:
- Contact:
- Job ref:
- Published:
- Expiry date:
- Service Desk / Resource Administrator
- Permanent
- Sheffield
- 1st Step Solutions are working on behalf of leading UK wide Contractor who have an opportunity for a Service Desk / Resource Administrator to join their team in Sheffield.
Responsibilities:
- To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system
- To manage the maintenance office administration systems
- To manage & update computerised PPM and work records
- To ensure PPM work orders are produced via help desk orders and documents
- To manage and produce reports, survey data and general maintenance related business letters
- To input completed work orders and produce associated reports from the database
- To monitor outstanding work orders and produce backlog reports
- To assist in invoice disputes by document preparation and control
- Motivate and manage other Admin staff and manage their training requirements
Requirements:
- Proficient use of Microsoft packages.
- Previous use or knowledge of CAFM systems.
- Good organisation skills.
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