Transformation Tooling and Delivery Professional - London, United Kingdom - BT

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About BT
BT has a key role in British society, fostering change and leading technology innovation.

From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission.

Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

About the role

Within Digital, the COO (Chief Operating Officer) team plays a critical role in driving the Digital transformation: we set and implement the overall BT Digital strategy and plans and we are the engine room driving the outcomes required for our customers.

We work across multiple customer units (e.g., Consumer, Enterprise, Global divisions) covering needed updates to products, customer journeys, platforms, 3rd parties, strategic partners, IT architecture and innovation.

Digital has a large number of interconnected initiatives that will deliver strategic outcomes for BT and its customers.

These initiatives are in play across a number of different units within Digital, with links to every part of BT.

In parallel, we are moving all of Digital into full-scale Agile ways of working.

It's a complex, interconnected show to keep on the road, and this job matters because you will be part of the team that makes sure that it does.

You will work with your colleagues in the PMO team to bring together a complete overview of all of Digital's strategic plans, their dependencies, and their link to value creation and Digital's North Star Goals.

You'll be working with our CFUs and CUs to integrate product and process changes with Digital's plans.

Equipped with this BT-wide understanding, you will be able to guide teams to make better decisions, and work directly with senior management teams across BT to ensure their support.

You'll have the following responsibilities

Sharing your knowledge by conducting training courses for Atlassian tool users or administrators
Developing tools and technical solutions yourself that map our customers' endtoend processes
Using your knowledge of other tools such as Jira Service Desk, Jira Align, and reporting plugins
Consulting with key stakeholders on tooling capability and process/automation options, this role will recommend tooling solutions that are fit for purpose to support the business requirements
Influencing the processes that underpin the way the Transformation are delivered and reported to CEO / CO
Leading the endtoend tooling solution for managing demand interlocks with other units
Ensure that technical dependencies across areas within domain are identifies and resolved/tracked so that delivery is not put in jeopardy
Coordination across multiple teams to deliver the DDA initiatives though technical releases to support quarterly Business Goals
Support tribe lead and squad leadership in the shaping and prioritisation of the backlog in readiness for program increments
Support the delivery of Agile best practices; leading regular retrospective and continuous improvement activities to create high performing squads focused on customer centricity and value
Support agile maturity assessment of squads and help them improve

You'll have the following skills & experience

What you'll need:

Sound Tools Knowledge JIRA, reporting, dashboards etc. and be able to drive improvement with best practices
Sound knowledge of Change management processes
Demonstrable and proven delivery management skills with a track record of successful deliveries.
Stakeholder Management: Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.
To be Agile: Leads collaborative and agile ways of working through projects and programmes effectively managing changing priorities
Storytelling with data skill: building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
Transformation skills: Able to manage long term changes and adapting the unit in line with the business. Be able to transform delivery to improve and reduce cost and be confident in managing changes
Have experience in manipulating quantitative and qualitative data to create clear, simple narratives
Have experience in project management
Are skilled in agile and lean practices
Have been involved in technology projects with multiple dependencies
Have experience building and deliv