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Reception Services Assistant - Salisbury, United Kingdom - Wilsons Solicitors LLP

Wilsons Solicitors LLP

Verified Company

Salisbury, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Firm

With a firm that is nearly 300 years old it is perhaps unsurprising that our traditional values are one of our core strengths.

Much of our success can be explained by our commitment to our clients coupled with our readiness to adapt and invest as a forward-looking business.

We are expert private client lawyers with a national reputation.

Our client base comprises individuals, companies, schools, charities, landowners, farmers and estates and these clients are both local and national.

We are client focused and work in collaboration with our clients.

Purpose

To provide high quality reception, administration and secretarial support.

Whilst the post holder will be based in the reception area of Alexandra House, the duties will reflect a much wider role assisting with overflow typing and supporting in-house events as well as general administration tasks.

Experience

Previous experience of working in a professional office or reception is desirable

Good IT skills including Word and Outlook are essential

A knowledge of digital dictation and document management systems would be an advantage

Good and accurate typing skills are desirable (a typing test may be given at interview)

Duties will include

Being the first point of contact for our clients and other visitors to Alexandra House
Dealing with queries in a professional manner
Ensuring clients are not kept waiting and are shown hospitality, provided with appropriate refreshments and are shown to and from any room used for their appointment
Informing our advisors when their visitors arrive, and apologising and providing an explanation to clients for any delay
Maintaining client confidentiality in the reception area and using a meeting room for longer discussions, where it is appropriate
Managing and maintaining the electronic meeting room booking system and checking requirements when these are not clear
Setting up meeting rooms, liaising with IT where additional resources are required
Clearing up after meetings and making sure meeting rooms are left clean and tidy
Providing refreshments for meetings, being mindful of Food Hygiene guidelines
Ensuring the reception area, meeting rooms, client toilets and the kitchen area are kept clean and tidy at all times and rectifying problems where possible or reporting any issues immediately to the relevant team
Ensuring meeting room supplies are kept topped up and supplies are reordered when necessary
Managing client car parking arrangements using the online system
Liaison with Moneypenny, our telephony provider over unplaced calls, sickness etc and taking messages where appropriate
Ordering lunches or other refreshments from external caterers when required
Maintaining an uptodate list of external providers of catering etc.
Providing a secretarial service to the Legal and Business Support teams to assist with typing and other appropriate administrative tasks
Working alongside the Events and Business Development Manager to provide support to inhouse events including delegate packs, name badges, greeting attendees and general event assistance
Liaising with cleaning companies over additional cleaning and laundry requirements

Competencies

Well presented
Good communicator
Flexible in approach and willing to work outside normal hours when required
Calm and professional manner
Team player
Proactive
Positive and enthusiastic
Organised
Conscientious
Attention to detail

Working Hours
8.30am pm Monday to Friday

9.00am - 2.00pm considered with annual leave cover

Some flexibility is required to cover events and meetings as and when required

Benefits
25 days holiday

Life Insurance

Private Medical Insurance

Pension

Job Type:
Part-time

Part-time hours: 27.5 per week

Salary:
From £23,000.00 per year

Benefits: