Customer Service Advisor - Glasgow, United Kingdom - Barclays

Barclays

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Shawlands

Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits

Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday

As a Barclays Customer Service Advisor, you will get an exciting opportunity to be on the frontline to serve customers and address the more complex needs with a focus on achieving the best outcomes for our customers and clients.

For this role, you will be recognising the needs of our customers as you take ownership of your own personal development, while we notice and support your ambitions.

Get this chance to grow your skills and develop into leadership roles being a Barclays Customer Service Advisor.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

What will you be doing?

Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers' needs
Being responsible for fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued
Demonstrating understanding of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
Educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly
Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
Engaging in a fastpaced environment, reviewing relevant information, and making decisions and actions
Taking inbound calls at times and listening to customers' specific circumstances while tailoring the relevant solutions to their needs

What we're looking for:

Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
A genuine passion for helping others with a customer centric mindset
The ability to educate our customers on a range of products and services
Proficiency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions

Skills that will help you in the role:

Ability to work seamlessly as part of a team but also to their own initiative
Proven ability to use Microsoft Office to a high standard
Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

Where will you be working?
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them.

We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

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