Client Relationship Executive - St Albans, United Kingdom - Lemoncloud Recruitment Ltd

Lemoncloud Recruitment Ltd

Verified Company

St Albans, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Relationship Executive | 12-month contract | St. Albans | £35-40k depending on background.
We are recruiting a Client Relationship Executive for our client based in St. Albans, who are a multi-service law firm known for delivering clients outstanding service and our award-winning legal advice.

This is a 12-month fixed term contract working with the marketing director/client experience director on a new initiative focused on developing 'trusted advisor' relationships with a number of our clients existing SME Clients and identifying and targeting new SMEs.

The basics:

Salary: £3540k depending on background
Great company ethos, friendly people, fun working environment
25 days holiday per annum, plus Christmas exgratia days
3% pension contribution
Death in service worth 4 x annual salary
Health cash plan scheme (eligible after successful completion of probation)
Hybrid working (eligible after completion of probation period)
Subsidised car parking

The responsibilities:

Gaining a deeper understanding of our existing 'trusted adviser' clients by researching key attributes such as, strategy, contacts, their potential legal service needs and revenue.
Developing client solutions and collaborating with internal teams to deliver in line with client needs this includes bringing internal teams together and making the connection (based on trust and a true understanding of our client's needs) between our services (Lead Partner) and the client.
With the Lead Partner develop a plan to build relationships and establish/strengthen credibility in key service areas

- set targets including relationship, work type and financial KPI's
- identify how to communicate effectively with the client to understand their needs and demonstrate interest

Report progress and update your colleagues on key relationships, client business and sector trends
Support HR to identify the training and development needs of the team to support their role as trusted advisers
Work with the internal stakeholders to understand the potential for the existing client or target to join the trusted adviser programme
Roll out the trusted adviser programme to build relationships and trust with new clients

The skills:

Previous experience in a client management role
Good level of knowledge of developing and retaining key client relationships
Ability to build and maintain good working relationships with internal and external stakeholders at all levels
Good verbal and written communication skills and a good level of analytical skills
IT literate (experience of using different systems at a proficient level)