Residence Client Services Manager - Kent, United Kingdom - Marks Consulting Partners

Marks Consulting Partners
Marks Consulting Partners
Verified Company
Kent, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Marks Consulting Partners are currently looking for a Residence Client Services Manager to work with one of our clients in Kent.

What the job will be doing

  • Develop a firstclass client experience model throughout the team/s and to continually look for areas of improvement and efficiency to further improve the services wherever possible.
  • To deal with all complaints and issues raised, keeping a log and reporting on a monthly basis, highlighting trends and other issues to the management teams.
  • Assist in the plans for refurbishment of accommodation and facilities and where necessary contributing to refurbishment and design specifications for new projects.
  • To provide the leadership and motivation necessary to ensure your team members are able to deliver the quality required by the service. The role will include recruitment, induction and appraisal and development of team members.
  • To ensure that the correct procedures are in place for the reporting and monitoring of all faults in the accommodation using the call logging system. Ensure response times meet agreed Service Levels and formally report to the Head of Accommodation on amonthly basis.

What you will need

  • Higher Education Qualification in Housing/Facilities/Management or equivalent
  • Previous experience in residential, accommodation or client services environment
  • Proven ability to effectively manage staff, including the management of supervisory staff and to include the selection of staff, appraisal and performance management, training and development.
  • Complaint and conflict management

How to Apply
If you would like any further details about this position, please contact Ollie at Marks Consulting Partners.


If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.


Marks Consulting Partners specialise in contract and permanent recruitment of technical property staff for the public sector including housing associations, local authorities, and related private sector companies.

We do not advertise all of our vacanciesso please give us a call and register with us to be notified of all suitable roles.


Industry
Housing
More jobs from Marks Consulting Partners
See all jobs of Marks Consulting Partners