Neighbourhood Standards Officer - London, United Kingdom - Wandle Housing Association Ltd

Wandle Housing Association Ltd

Verified Company

London, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Wandle, we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers.

The housing customer service delivery team are responsible for the delivery of excellent services using a partnership approach with residents to ensure early intervention and resolution in anti
- social behaviour, allocations and lettings, tenancy management, resident involvement, estate cleaning and grounds maintenance, supporting other departments across the organisation on customer service delivery, leading to improved customer satisfaction. The role will require working seamlessly with managers across the organisation to ensure the delivery of a high-quality customer focussed service.

As a key member of the Neighbourhood Standards Team, you will contribute to the delivery of a reliable and responsive customer focused service to our customers through collaborative working with internal colleagues and delivery of our key priorities - delivering "right first time" for our customers.

A day in the life:

You will:

Carry out inspections of communal areas and monitor compliance with regulatory and statutory requirements.
Assess work that needs to be undertaken by external contractors and arrange for this work to be undertaken to agreed standards.
Carry out a programme of inspections weekly/fortnightly/monthly on estates including all communal areas, estate areas, bin areas, play area and facilities.
Record outcomes of inspections, make recommendations and follow through actions to completion within agreed timescales.
Ensure progress monitoring of follow up works resulting from fire risk assessments at schemes and manage the removal of hazards in communal areas.
Collect information for asset services functions to support the development of the asset register and verification of service charges to support the organisation's objectives.
Provide assistance where required to arrange access for compliance works.
Identify, raise orders and monitor for quality and completion of all health and safety repairs within blocks and /or the communal/internal and external areas.
Inspect all blocks to identify actions taken to address fire risks and advise managers in accordance with current policy and guidance.
Ensure delivery of high quality housing service relating to communal cleaning and grounds maintenance through effective contract management and monitoring.
Maintain appropriate records using appropriate systems ensuring the integrity and quality of inspection information to enable analysis to be carried out and reporting to be completed as required including progress against key performance indicators.
Provide effective monitoring of the estate services contract to ensure all areas are maintained to the appropriate standard, issue rectification notices where required and ensure all issues are resolved in a timely manner.
Maintain positive direct contact with a diverse range of customers with varying needs and ensure that excellent customer service is delivered whilst managing customer expectations.
Reflect the Wandle values and behaviours in everything you do to achieve the best outcomes for our customers.

What you will need to have:
Experience, knowledge, understanding

A strong understanding of estate management, monitoring risk, health and safety, compliance and environmental services
An understanding of all relevant legislation and landlord and resident obligations this includes health and safety and community safety legislation
The ability to work collaboratively with colleagues to achieve success and deliver right first time for our customers
The ability to understand customer groups to develop and implement strategies and processes to improve customer service delivery
Proven experience within a customer service environment, in a capacity which involves front line service delivery
The ability to demonstrate confidence in using a variety of different communication methods to deliver clear communication both verbally and in written form
The ability to drive own performance and improvements and consistently work towards achieving goals and high standards with minimum supervision
Full clean driving license

What next?

If you want to be part of a winning team that takes pride in delivering excellent customer service to our customers and believe you have the skills and experience to be successful in this role, we would love to hear from you.

Interviews will be held the week commencing 3 April 2023.

Please also note that ahead of the final stage interviews you will be asked to undertake a number of online tests/assessments.