Customer Service Officer - Solihull, United Kingdom - Legal & General

Legal & General

Verified Company

Solihull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your role at a glance
We have an amazing opportunity for a Customer Service Officer to join our Home Finance team in Solihull

Do you love talking to people? Are you experienced in the world of customer service? Would you like to join an employer, who cares for its colleagues, and, who is a force for good in society? Are you looking for a progressive career? If this sounds like you, then look no further We're recruiting for Customer Service Officers(internally this maybe known as something different, dependant on which department you join).

If you'd like to work for an employer who genuinely has their colleagues and customers best interests at heart, then come and join us at Legal and General.

You'll be partially home based and partially based from our Solihull office.

The role is full time Monday to Friday and the latest you'll finish is 17:30, meaning you'll have the weekends off to relax We're offering a starting salary of £23,000 dependant on your experience and performance at assessment.

What you'll be doing

Helping our customers and clients every day. You'll be working in one of our contact centres, taking inbound phone calls.
You'll provide customers with a firstclass experience during every interaction.
Given the nature of what we do, sometimes these calls can be emotive, so, we're looking for people who are naturally caring, empathetic and resilient. The regularity of these types of calls will depend on which team you join. We're recruiting across a variety of departments, which include; investments, pensions, life insurance, retirement and bereavements.
Delivering a personable service to our customers, processing any of our customers' needs accurately on a right first time basis, ensuring next stages are understood and that any correspondence is effective and accurate.
You'll use our inhouse systems to give our customers a positive experience whilst, maintaining compliance.
Offering support to other team members or other areas, contributing to a highly motivated, straightforward and collaborative culture.
Proactively share feedback and solutions on how we can improve our service, products and processes.
Steer your own development; provide a great customer experience whilst helping you get to where you want to get to in your career.

What we're looking for

People who love helping people People who are straightforward, ambitious, authentic, collaborative and purposeful.
Customer service experience within the financial services sector.
Passion for customer experience and getting things right first time.
Confidence in using Microsoft Office.
Knowledge of some the following is desirable: The Pensions Regulator, The Financial Conduct Authority, The Pension Protection Fund and the Financial Assistance Scheme, claims and underwriting.
Strong communication skills and passion to support customers, whatever their personal circumstances. Given the nature of some of the calls we receive, its important you're authentic and empathetic.
The skills above are really important to us. Rest be assured, we will show you the L and G way. You will be given full training so you'll have the tools you need before you start helping our customers and clients.

Benefits:

When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution.

If you join us, you'll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection.

You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice.

We're also proud to offer competitive family leave.

You'll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.

And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.

About L&G
The brand with the brolly is choosing today to change tomorrow.

Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebr