Service Designer - Newcastle upon Tyne, United Kingdom - Layer7
Layer7
Newcastle upon Tyne, United Kingdom
Verified Company
3 weeks ago
Description
This is a very exciting opportunity to join a large public sector organisation and expand your career.
If you are a Service Designer who wants to join an exciting and vibrant team, designing for a large public sector organisation, please send us your CV.
What you'll work on
Shared Channels Experience (SCE) is leading the transformation of consistent experiences for colleagues and customers driven by life events and other user needs, regardless of channel or service line.
The Designer will work on the DWP Customer View Project. The Customer View Project is an Online Self Service Interface making it easy for customers to self serve enquiries.
Essential Skills
- Experience of designing to GDS Principles
- Experience in interpreting technical and non technical requirements to design a comprehensive service
- Experience in designing services that meet assisted digital user needs
- Experience of agile methodology in a fast paced and evolving environment
- Experience in prioritising and defining user stories
- Experience of working within the public sector
- Ability to use quantitative and qualitative data about users to turn user focus into outcomes
Clearance
BPSS
Expenses/IR35 Status
No Expenses are available for this role. The role is inside IR35
Location and start date
Hybrid working arrangements with 2 days per week onsite. Location options; London, Manchester, Leeds, Newcastle
The initial contract will run for a period of 12 months.
