Venue Presentation Coordinator - Northampton, United Kingdom - Northampton Saints

Northampton Saints

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REPORTING TO:
Venue Manager

LOCATION:
cinch Stadium at Franklin's Gardens (NN5 5BG).

CONTRACT TYPE:
Full-time (35 hours per week, variable)

SALARY:
Depending on experience

REMIT:

To ensure that cinch Stadium at Franklins Gardens is always presented in a clean, tidy, hygienic and welcoming manner as befits a world class sporting and events venue.

Responsible for the presentation of all customer-facing areas including hospitality boxes, restaurants, bars, meeting rooms and other customer facing areas, as well as all staff and in-house areas including rugby department, gym, physio room, changing rooms, medical spaces, staff offices and other back of house areas such as corridors and stairways.

Note that kitchens and bars are managed by the catering provider, Levy, and are therefore out of scope.

RESPONSIBILITIES:

Cleaning Management

Scheduling the cleaning of all internal areas of the stadium, taking into account the varying programme of external bookings, events and matchdays and the varying schedule of the playing and coaching departments
Briefing the cleaning team daily on their tasks
Implementing rotas, checklists and sign off sheets
Scheduling deep cleans
Undergoing COSHH training and adherence to guidelines for use of chemicals
Undergoing other training as may be required by the Club and carry out training with cleaning team where required
Determine if and when to use external cleaning agencies to supplement our inhouse cleaning operation e.g. after major concerts/events or postmatchdays
Be willing to undertake occasional handson duties to support the team and resolve issues
Attendance on match and event days if/when required

Other Venue Presentation Duties

Order cleaning and washroom stock and carry out effective stock management
Report any maintenance issues identified whilst conducting spot checks (e.g. defective light bulbs, breakages or damage etc) to the Venue Manager
Book external services where required to deliver window cleaning, litter picking and washroom services
Act as main point of contact for the third party waste management provider to ensure they are delivering the services to the required standard
Manage expenditure within budgets
Support Venue Manager with Venue upgrade projects (if/when required)
Any other duties appropriate to the role as may be required from time to time

Stakeholder Liaison and Co-ordination

Daily communication with department heads and line manager to discuss operational requirements
Reacting to changes in requirements e.g. as a result of new bookings, changes to schedule or unplanned events
Monthly formal service reviews with Catering, Events, Hospitality and Operations managers
Daytoday liaison with all stakeholders to respond to feedback and assist with any venue presentation issues

HR Duties

Complete and submit staff timesheets monthly, sign off holidays and record sickness
Support cleaning team with training and personal development
Set annual objectives and KPIs and monitor performance against them
Carry out staff 1:1s and performance reviews
Report to the Venue Manager any incident or accident

THE SUCCESSFUL CANDIDATE WILL HAVE:

Experience of working within and leading a team
Excellent organisational skills
Excellent communication skills with a cando attitude
Ability to demonstrate an understanding of the high level of cleaning standards required
Experience in leading on scheduling, liaising and agreeing clear KPI's with all stakeholders
Experience of working with Microsoft Office and creating spreadsheets
A desire to raise standards
Experience in a previous role where you had to be flexible and adaptable

HOW TO APPLY:

Closing date:
Friday 22 March