Lead UX Designer - Edinburgh, United Kingdom - Aegon UK

Description

Job Description Summary


Job Description:

Lead UX Designer

Permanent

Location:
Edinburgh (typically 2 days in the office per week, 3 from home)

Expected starting salary:
£56,480 - £70,600

Closing date: 24th May 2024

We're Aegon - a company of ambitious, collaborative, problem-solvers who get things done.

We strive to make sure everyone that works for us feel seen, heard, and valued - so we're looking for like-minded people to join us.

We have three behaviours that are central to how we operate as a team and a business:
we step up, we tune in and we're a force for good.

We help people live their best lives.

We help them with the big stuff, for the moments that matter:
Pensions, Savings, Investments.

At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.

The Job

The Digital function within Aegon's Marketing department sets the digital vision for Aegon UK and creates the strategy to execute that vision.

It drives the user experience (UX) of the digital estate by providing the direction and expertise required to deliver a brilliant, efficient, and effective digital experience across all channels.

We have an opportunity for a Lead UX Designer to join us to lead and manage the UX design for Aegon's digital estate.

You'll play a key role, leading a team of experts in the creation of experiences that enable commercial digitisation of the business.

You'll also ensure that key journeys and changes in our UX layer are tested via the UX Researchers, refined and optimised.

You'll have a strong passion for excellent experience, and you'll articulate the importance of this in a commercial and user-centric way.

You'll be expected to utilise leadership, development, and expert skills in the areas of innovation, ideation, concept design and visioning.

This is a 'player manager' role where you will perform key design tasks as well the managing and ensuring quality output of the team.

Key Responsibilities:

• Lead the team: People manage and motivate your direct reports in the UX Design team, including responsibility for supporting suppliers/contractors who augment the team as required from time to time.
• Rapid prototyping and UX design services: Provision of highquality UX design capabilities provided by your team and wider resources. Includes iterative design, digital journey flow design, wireframes, and visual design execution. Ensuring thorough user testing and refinement during the design lifecycle. Collaborating with UX researchers to create maps highlighting success and pain points in user journeys. Leading the analysis and communication of user feedback to drive changes within sprints and communicating user feedback to the wider sprints teams to drive change effectively.
• Quality control and optimisation: Lead the UX Design Team to comply with the standards for Aegon's digital estate and consult with the UX Manager on the evolution and management of these.
• Triage and manage UX design workload: Identify areas of focus, track, proactively manage and allocate tasks from the UX Design Teams backlog to help support business priorities
• UX design strategy:

Responsible for leading the ongoing research, definition, implementation, and improvement of the teams' ways of working and outputs within UX Design which will ultimately increase the wider UX team's maturation

• Design system:

Assist the UI Designers with vision wireframes, valued input, and feedback into the design system, championing the use of design system assets within the UX team

• Risk management and compliance:

Assist team in active risk management, ensuring UX release processes maintain compliance with regulatory rules and approval process.

We'd love to hear from you if you have:

• Background in User Experience, Interaction Design & Service Design within Agile ways of working.
• Proven record of using skills and knowledge to facilitate the practice of UX within an organisation.
• Confidence to constructively challenge requirements and creative proposals.
• Solid understanding of industry-standard prototyping and wire-framing software tools. Plus, advanced understanding of digital measurement tools, techniques, reporting and analysis.
• Passionate about user experience, branding and driving value for the customer, able to think on a customer-centric level as well as with commercial imperative.
• Experience facilitating and running workshops. Demonstrable experience of the ability to take teams with you on a journey and influence positive outcomes across all levels, functions and channels.

Desirable but not essential:

• Pension product knowledge e.g. ISAs, LISAs, Stocks and Shares ISAs.
• Experience gained within a Financial Services environment.

What's in it for you?- A non-contributory pension between 8%-12%.- A discretionary bonus, depending on personal and company performance.- 34 days leave per year (including bank holidays, pro-