Customer Service Executive - Tamworth, United Kingdom - Oakley Recruitment Ltd

Oakley Recruitment Ltd

Verified Company

Tamworth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Oakley Recruitment is working in partnership with an organisation based in Tamworth. This is an excellent opportunity to join an expanding team as a Collections Customer Service Executive.

Summary
You will be collecting primarily overdue lease hire contracts, but also Hire Purchase agreements, both consumer and business-to-business.

Duties & Responsibilities

Telephoning customers who are in arrears with a view to making a onecall resolution
Taking payments over the telephone
Dealing with inbound calls regarding overdue accounts
Dealing with inbound general customer service queries regarding existing agreements
Issuing copy invoices, statements and any other paperwork as and where applicable

Skills and experience

An Excellent telephone manner is required
Degree level educated
Good team player
Able to work well under pressure
Knowledge of the appropriate legislative and FCA requirements required by the role
Previous debt collection experience
Confident, polite, articulate and well presented

Package and benefits