Customer Operations Administrator - Glasgow, United Kingdom - ACCA

ACCA

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a number of
Customer Operations Administrators on a full time, fixed term basis (6 months contract).

This position sits within the Customer Operations department based in Glasgow.

This is an exciting opportunity to join our Member Support team who are responsible for supporting the customer journey of our valued members, through the administration of process requests and providing advice to create a great customer experience.

We also assist our affiliates on the requirements & support required to attain ACCA membership.

ACCA offers a hybrid model home & office working.

The job
Reporting to the Team Manager, on a day-to-day basis, you'll be involved in the following:

Supporting our customers with requests for support to maintain their membership with ACCA.
Providing a first point resolution service to our customers in a professional manner.
Be an ambassador for ACCA, treating all internal and external customers with respect and maintain professionalism at all times
Contribute to the continuous improvement of current processes and procedures

The person
We're looking for someone who has the following skills/experience:

Experience of working in a customer focused role with assessment and administration responsibilities.
Excellent interpersonal, communication and influencing skills with a track record for providing first class customer service
Excellent interpersonal skills with the ability to build strong relationships with colleagues and external customers.
Highly organised, logical and methodical approach to work with an emphasis on accuracy and attention to detail
Identify and act on opportunities to improve the customer experience with a positive attitude and approach to work
Ability to multitask using different systems including Microsoft Office Systems

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this.

We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees.

We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.