Housing Services Administrator - Birmingham, United Kingdom - Nexus Housing Ltd

Nexus Housing Ltd

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As part of a multi-skilled team, Housing Services Administrators will be expected to deliver quality assistance to service users, meeting their needs as the first point of contact.

Essentials:

Accuracy and attention to detail
Well Organised
Able to prioritise work
Able to follow guidelines and procedures put in place by management
Able to take instruction when needed in order to facilitate management

General Duties & Responsibilities:

To maintain accurate records using facilities provided
To liaising effectively with partner organisations (e.g. local authorities and other housing organisations)
To ensure that appropriate filing systems (manual and computer) maintained
To liaise with Housing Officers and liaising with appropriate teams as advised
To provide administrative support to Housing Officers
To work with other service areas to continually develop knowledge in order to provide the best possible frontline service
Dealing with incoming queries through to resolution
To adhere to Confidentiality and Data Protection Policies
To strive to maintain the highest standards of personal integrity while ensuring agreed service standards are maintained.
To work efficiently using initiative, whilst also working as part of a team
To maintain a flexible approach to providing cover for other areas within the business during periods of sickness or annual leave
To carry out any other duties consistent with the job purpose which may be required and to meet the needs of the business from time to time.
To comply with our Health & Safety Policy
To actively promote the Equality & Diversity Policy and practice in all aspects of the job role as it relates to colleagues, tenants, contractors, consultants and external agencies
To ensure that access to information complies with Data Protection legislation at all times