Information Technology Support Analyst - Reigate, United Kingdom - Lindenmeyr International Lrd

Description

Our Culture

We're a small team with really big ambitions, both for what we want to achieve and also for the culture we're building.

We want to create a company that remains people-focused, harnessing the power of empowered and engaged teams.

As we scale we want peopleto really own what they do and be given the autonomy and freedom to make mistakes, learn, and create something meaningful.

We all work incredibly hard because we really care about what Lindenmeyr International represents and stands for - we're looking for exceptional people who are proactive, hungry to learn, and want to put their pride in our collective achievements.

We believe that having diversity in age, background, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective will make us an infinitely better company.

Health, Safety, and Wellbeing is at the heart of everything we do.

When you come and visit us, ask us about the six steps of leadership, 80/20, our Why, and what we stand for.

Purpose
To provide comprehensive IT support and solutions and meet the demands of a growing company.


Main Duties and Responsibilities

• Hands-on technical support role; responsibilities may vary from onboarding new staff (hardware/software/licensing/configuration)
• Organises troubleshooting or repair when necessary for IT equipment.
• Preserves assets by maintaining disaster recovery and backup procedures and information security and control structures.
• Researches and stays up to date regarding new IT equipment and solutions.
• Raise, update and close all support tickets regularly and promptly.
• Participate and implement in projects.
• Provide onsite and remote support.
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Able to work and follow the guiding principles of ITIL.

What You'll Need

• ITIL v4 Certified (preferred)
• Methodical problemsolving abilities
• Strong interpersonal skills
• Minimum 3 years' experience in a similar role
• Strong knowledge of working with IT systems, including:_

- o_Active Directory

• Azure (desirable)
• Networking, TCP/IP, LAN, WAN, FTP
• Windows Server

• Windows 10/1

• Microsoft 365 and all Admin Centres (preferable)
• Oracle Netsuite (preferred)

oSSO and MFA (Security & compliance)

oPowershell (desirable)

oVeeam Cloud backup (desirable)

oMeraki (desirable)

• Manage Engine (desirable)

Other

• To undertake any further training as identified in the Lindenmeyr International procedures.

Benefits

• AXA Private Healthcare (UK)
• Group Income Protection (75% of Annual Salary after 13 Weeks deferred period)
• Life Insurance (3x Annual Salary)
• 25 days of holiday plus Bank Holidays
• L&D Opportunities
• Regular socials & team events including Christmas events between all offices and staff (incl. remote)