Customer Insight Analyst - Manchester, United Kingdom - Harnham - Data & Analytics Recruitment

Harnham - Data & Analytics Recruitment

Verified Company

Manchester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CUSTOMER INSIGHT ANALYST

MANCHESTER (hybrid, 1-2 days in)

£25,000-£35,000

Interested in joining a supportive team that can help you upskill and develop? This is a fantastic opportunity to join this leading educational services company, heading into their central Manchester office.

THE COMPANY:

This is a leading educational services company that is passionate about making a foundation for all of their customers to succeed.

They prioritise their customers to ensure a great commitment to them, so this is a supportive business that really gets tomake a difference.

They're ideal to join if you enjoy work that makes an impact and getting the satisfaction of knowing you're supporting others.

THE ROLE:

You will be reporting to the Senior Insight Manager and working with other analysts in the team

You can expect to:
- work daily with SQL to conduct deep-dive analysis into customer behaviour to understand key trends and patterns
- analyse marketing campaigns to understand which channels are most successful for acquiring new customers, as well as understand the selections and customer segmentation
- focus your analyse and work on understanding retention of customers, including what makes them stay, potential churn factors, etc.
- report on campaign performance and customer behaviour to the wider team and senior stakeholders to make them aware of key insights
- conducting other pieces of analysis as requested for business needs

YOUR SKILLS AND EXPERIENCE:

Previous commercial experience working on customer analytics projects like segmentation, campaign performance analysis, etc.
A high level of SQL proficiency, preferably having used it in a commercial role
Experience with a data visualisation tool like Power BI or Tableau
Good communications for data storytelling and sharing insights
A curious and innovative mindset, interested in understanding problems and solving them through data

SALARY AND BENEFITS:

- £25,000-£35,000 base salary DOE

Wider benefits package (pension, holidays, etc.)
Hybrid working ideally once/twice a week in the office
Support through training and development in SAS and/or Power BI
Exposure to senior staff in the business so you can learn from them and work with them
Clear progression pathways and potential to grow within the business

HOW TO APPLY:

Please note that the company is unable to provide sponsorship on this occasion.